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Job Details

UnitedHealth Group

Sr. Technical Support Project Coordinator - Telecommute


Technical Support



Sacramento, California, United States

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that is improving the lives of millions. Here, innovation is not about another gadget; it is about making health care data available wherever and whenever people need it, safely and reliably. There is no room for error. If you are looking for a better place to use your passion and your desire to drive change, this is the place to be. It's an opportunity to do your life's best work.(sm)

Position will be in the Critical Services Squad within our Product Support organization. This team manages technical projects across our portfolio of products. Current efforts include standardizing ITSM Incident and Problem management processes, assisting with product modernization efforts including support readiness, monitoring and alerting, and application performance observability and managing critical product and client escalations.

We’re searching for a Senior Technical Support Analyst to act as a Technical SME (Subject Matter Expert) and SLO (Service Level Owner) for a collection of applications. They will assist with managing technical issues and projects related to the products in their assigned group. They will also be responsible for working with partner teams to drive application stability, performance, and uptime expectations.

You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

  • Act as Service Level Owner and Production Support Technical SME for a collection of applications
  • Develop a deep, technical knowledge of products
  • Manage Production Support interests during product cloud migrations and assist with monitoring and alerting efforts
  • Coordinate with multiple product teams to resolve critical incidents and product escalations
  • Manage ITSM Incident / Problem Management processes and coordinate RCA and follow up activities with Product, Engineering and DevOps teams
  • Work with other SLOs to standardize support processes across products and identify opportunities for improvement
  • Manage additional projects to implement standards, improve products and refine support processes

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Bachelor's degree in related field and/or 4+ equivalent professional experiences
  • 3+ years of experience managing projects and coordinating cross team collaborations
  • 3+ years of troubleshooting technical environments and providing problem analysis

Preferred Qualifications:

  • Experience with Splunk suite of products including SplunkOnCall and SignalFx
  • Experience working with cloud technology preferably Azure
  • Experience with complex application architectures
  • Understanding of network routing and protocols
  • Proficiency with MS Office (Including Word, Excel, Outlook, PowerPoint, Access)
  • Solid analytic, quantitative, and problem-solving skills
  • Self-motivated and able to work with little direct supervision and drive results with disciplined follow-though
  • Ability to achieve goals in an ambiguous and matrixed environment
  • Ability to work collaboratively and influence others

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $82,100 to $146,900. The salary range for Connecticut / Nevada residents is $90,500 to $161,600. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.