Job Details
2024 Infrastructure Developer: Client Facing Technical Support Intern
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your Role and Responsibilities
- This role supports a product's service structure and serviceability for Hardware and Firmware. Responsibilities include providing AI development support on problem determination/isolation and action plans to resolve client issues. The data science intern role may also provide technical changes to AI related to supporting critical client situation resolution. This role serves as the Field's interface to Development for the identification and analysis of design, architecture, and process issues and for driving those issues to resolution.
- Perform failure analysis on IBM Power Hardware CEC and FSP.
- Remote Technical Support is from pre-product introduction, AI structured approach. This role may participate in AI software product development in the design phase to incorporate product support, diagnosis, and recovery capabilities.
As a member of the Intern in the Remote Technical Support teams, you will build and utilize your skills to directly support AI data and work closely with the Product Engineering team on complex issues to create software data resolution. Sometimes, no precedent requires you to create a resolution and education for future failures, including documentation of steps to resolve. Also accountable for department results, activities, and/or projects involving multi-functional teams. Regularly participates in overall functional program planning. Activities are subject to business measurements, impact customer satisfaction, and impact project costs or expenses.
Required Technical and Professional Expertise
- Good written and verbal communication skills and a strong programming or engineering background
Preferred Technical and Professional Expertise
- Pursuing a STEM or Information Technology related bachelor's degree
About Business Unit
Your Life @ IBM
Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
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Being You @ IBM