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Job Details

Regional Technical Support - Small Systems


Technical Support


Raleigh, North Carolina, United States

Eaton’s Electrical division is currently seeking a Regional Technical Support Specialist - Small Systems. This position can be based remotely from anywhere within the United States or in Raleigh, NC. Relocation will be offered to those willing to relocate to Raleigh, NC.

The expected annual salary range for this role is $65,250 - $95,700 a year.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What you’ll do:

Eaton’s Critical Power Solutions Division designs, manufactures, and services Uninterruptible Power Supply (UPS) systems, batteries, and electronic-based products to ensure power reliability in the most demanding applications. Our technicians deliver mission-critical solutions to our customers’ most challenging energy management requirements.

In this role, the primary responsibilities of this position include providing timely solutions to any/all customer and or Field Service technical inquiries as well as providing on site technical support.

Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours.

Why Eaton?

  • Be a key member of a world-class service organization that recently celebrated 12 consecutive years of growth.
  • Join an organization where your health & safety are the number-one priority. Eaton provides our technicians with the training, tools, and PPE to keep you safe on the job.
  • Opportunities for career advancement through a defined technical track as well as broader Eaton career opportunities in various business functions.
  • Have the support of a robust internal infrastructure including 24-hour Customer, Technical and Factory Support.
  • Continuous hands-on learning opportunities at a world-class training facility as well as field-based mentoring.
  • Competitive salary and benefits package including 401K, medical, dental, tuition reimbursement, paid holidays, vacation.
  • Tools including a laptop, hand tools, meters and smartphone.
  • Award winning efforts to recruit and support military veterans and their families.

When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger.


Required (Basic) Qualifications:

  • Associates Degree in a technical field from an accredited school and/or 2 years of equivalent experience in a technical field.
  • Minimum of 2 years of Technical UPS and Battery Experience on Eaton supported products.
  • Must be legally authorized to work in the US without company sponsorship now or in the future

Preferred Qualifications:

  • Bachelors degree from an accredited institution.
  • Minimum of 4 years of Technical UPS and Battery Experience on Eaton supported products.
  • Ability to analyze drawings and electrical schematics. Understanding of Uninterruptible Power Systems.
  • Ability to use electronic troubleshooting equipment to identify and isolate battery and battery monitoring systems.
  • Understands and is capable of performing work safely in hazardous electrical arch flash environments. (480vac, 600vac, 800vdc).


  • Handles phone, chat, and email requests, from both customer / end-user and field technicians, including after hours rotation; requests are primarily “post-sales” including, but not limited to, UPS hardware, Battery, and other power- related equipment; required to log into Cisco Finesse phone system, and document as necessary such calls in Salesforce, and follows escalations procedures when applicable.
  • Assists with providing information for the population of the North American Action Register, through providing feedback on any/all product issue(s) resolutions discovered or unresolved issues.
  • Identifies opportunities for improvement of field procedures, and related service manual content
  • Assumes the role as the point of escalation traveling to technical and/or commercial field emergencies at any domestic or international customer location.
  • Coordinates site testing plans to identifying root cause of technical problems
  • Participates in Escalation and Load Loss problem solving conference calls where data analysis and action plan development are required.
  • Participates in the delivery of field services, approximately 50% the time, mentoring Customer Service Engineers
  • Provides information in assisting field technicians with modification opportunities as required, assuring this information is communicated to all
  • Participates as part of the National Service Delivery Team as well as the Technical Support Team.
  • Assumes the role of Primary or Secondary on Call on a rotating basis where an immediate response to Evening and Weekend technical support phone calls is required.
  • Identifies issues that can improve the business and develop the team
  • Project Contributor and Trainer of others
  • Partners with Technical Publications team to inform and develop field service procedures

The application window for this position is anticipated to close on May 15th, 2024.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call us at 1-[Register to View] to discuss your specific need. Only accommodation requests will be accepted by this phone number.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here ( for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.