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Technical Analyst 4-Support (21000F24)


Technical Support



Mount Laurel, New Jersey, United States

"As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.As a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction. A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues. Services may be frequently provided by on-site customer visits.Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. 7 years experience with Core products or eight years experience with Applications products, BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle).*This is a remote/office based position which may be performed anywhere in the United States except for within the state of Colorado.**Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.** Excellent knowledge of the MySQL server (preferably MySQL Cluster) and utilities* Experience managing MySQL in production settings* 3 years C/C or Java software development experience* Practical experience with distributed computing* Understanding of high availability, load balancing, and performance* Understanding of database engine design and implementation* Strong troubleshooting skills* Strong experience with Linux development environments* Proven skills in solving complex issues* Ability to pass all levels of MySQL Certification* Excellent spoken and written communications skills in English* A desire to serve customers with a passion* A desire to be a team player within a small virtual community* Ability to manage multiple priorities with limited supervision**Job:** **Support***Organization:** **Oracle***Title:** *Technical Analyst 4-Support***Location:** *United States***Requisition ID:** *21000F24*"