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Technical Analyst 3-Support (210006K9)


Technical Support



Albuquerque, New Mexico, United States

"As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)*This is a remote/office based position which may be performed anywhere in the United States except for within the state of Colorado.**Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.*Oracle is seeking an experienced, energetic, and enthusiastic Senior Software Support Engineer to join the Fusion Middleware On Premiss and Cloud Services Organization. This role will be instrumental in helping shape Oracles cloud transformation of our SOA products. Fusion Middleware SOA organization provides technical assistance for all Oracle SOA suite products, to customers, partners, consultants and sales engineers, who are developing / running production applications using the Oracle SOA suite of products.*_Key Skills:_** SOA On-prem, SOACS, SOA Marketplace* OSB (Oracle Service Bus)* BPEL (Business Process Execution Language)* Technical JCA Adapters including (FTP, Database, JMS, AQ, MSMQ, MQ Series, UMS, LDAP, Coherence, Socket)* Oracle Weblogic* XML* JMS* Oracle Database* Windows and Unix system administration (Solaris, AIX, Linux, HP-UX)* Java Application Programming Interfaces (APIs)*_Nice to have Skills:_** OCI (Oracle Cloud Infrastructure)* Kubernetes/Docker* Ability to read and interpret stack traces and troubleshoot issues involving system and process crash events.* Ability to read and analyze network trace data in detail to understand and resolve inter server communication issues.* Ability to troubleshoot issues involving platform performance under load.* Ability to read and interpret programming languages at a code level (especially Java).*_Key Responsibilities:_** Provide customer and systems support of SOA suite software and systems.* Clearly document customers system errors and actions taken in the debugging steps to resolution of the problem.* Interact with customers, partners, and software developers to provide technical advice and assistance.* Identify and document product defects for Development Engineering and Sustaining Engineering.* Review design specifications, external technical publications and provide feedback for product improvement.* Advanced troubleshooting skills in all areas above.* Excellent verbal and written communication skills in English.* Advanced customer support and communications skills.* Ability to learn new technologies quickly.* Demonstrate strong troubleshooting and analytical problem solving skills.* Able to multi-task and manage multiple technical issues reported by customers_Requirements:_* Greater then 4 years experience preferred working on technical projects.* Experience and comfort with web programming technologies such as HTML, JavaScript and XML.* Excellent problem solving, critical thinking, and analytical skills.* Quick learner; able to learn new technologies and new programming languages on own as necessary.* Knowledge of user interface design and web design constraints.* Outstanding oral and written communication skills.* Willingness to work off hours (nights or weekends) as urgent customer needs dictate.* Committed team player with the ability to function both independently and as part of a team.* Be personable, friendly, and able to work efficiently under time constraints.* In this position, you will routinely act independently while researching and developing solutions to customer issues.**Job:** **Support***Organization:** **Oracle***Title:** *Technical Analyst 3-Support***Location:** *United States***Requisition ID:** *210006K9*"