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Job Details


Oracle

Technical Analyst 4-Support (2000136V)

Technology

Technical Support

Yearly

No

Denver, Colorado, United States

"**Technical Analyst 4-Support****Preferred Qualifications****Preferred Qualifications for Senior Technical Support Engineer:**+ Good understanding of the concepts of system architectures and operating systems+ Experience in public or private or Hybrid cloud like Oracle Cloud, AWS, Azure, Google Cloud, Rackspace, VMWare+ Experience in at least one of the following technologies; TCP/IP Protocols, Network Interfaces, Aggregation and Virtualization, DNS, NFS, Samba, SNMP, NAT, Gateway, Naming Services, Sendmail, Network Security, Ethernet Switches (VLAN/VXLAN/STP) or Infiniband Switches, Routers, IPsec, Load Balancers, Routing Protocols (OSPF/BGP/MPLS/RIP), SDN, CDN, Network device drivers+ Experience with diagnostic tools such as iperf, mtr, traceroute, dig, cURL ssh, Wireshark, Network Logs, Netbrain, Thousand Eyes, Network Monitoring/Troubleshooting Tools, Network Performance, Terraform+ Experience configuring software based IPSEC and SSL based VPN Solutions such as openswan, openvpn, corente, openconnect, libreswan, vyatta, ipsec-tools/racoon, quagga+ Experience Configuring and supporting IPSEC-based VPNs and IPSEC capable hardware devices such as Juniper, Cisco, Sonicwall, Palo Alto Networks, FortiGate, Checkpoint etc.+ Experience with Cisco, Juniper, Arista, Brocade, Checkpoint, Mellanox, F5 products a plus+ Certification a plus: CCNA, Security, Network, AWS, Azure, System Administration in Unix/Linux/Solaris/Windows, VMWare, Openstack+ Experience in C programming or shell programming or python or perl or Java or Ruby a plus+ Experience working with REST API based services a plus+ Experience in virtualization technologies a plus; VMWare, Xen, KVM, Hyper-V and/or Solaris LDOM/Zones+ Must have great skills in troubleshooting and problem resolution+ Good customer interaction and organizational skills, able to maintain a high level of customer satisfaction+ Excellent verbal and written English Language communication skills**Working hours:**+ Work a Standard Shift with starting time between 11:00 a.m. and Noon PT+ Employees are expected to work in an Oracle office during their assigned shift**Detailed Description and Job Requirements**As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.As a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction. A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues. Services may be frequently provided by on-site customer visits.Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. 7 years experience with Core products or eight years experience with Applications products, BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle).Colorado Pay Range: From $38.85 to $67.98 per hourFrom $80,798 to $141,400 per annumEligible for equityOracle offers a comprehensive benefits package which includes the following:1. Medical, dental, and vision insurance, including expert medical opinion2. Short term disability and long term disability3. Life insurance and AD&D4. Supplemental life insurance (Employee/Spouse/Child)5. Health care and dependent care Flexible Spending Accounts6. Pre-tax commuter and parking benefits7. 401(k) Savings and Investment Plan with company match8. Flexible paid time off (unlimited or accrued vacation and sick leave)9. Paid parental leave10. Employee Stock Purchase Plan11. Adoption assistance12. Financial planning and group legal13. Voluntary benefits including auto, homeowner and pet insurance**Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.****Job:** Support**Location:** US-CO,Colorado-Broomfield**Other Locations:** US-MA,Mass-Burlington, US-FL,Florida-Orlando, US-CO,Colorado-Colorado Springs**Job Type:** Regular Employee Hire**Organization:** Oracle"