Telecommunications Engineer with IP Telephony orientation

IntroductionAt IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.Your Role and ResponsibilitiesThe Operations Engineer will be responsible for maintaining Latam's Ip telephony platform, will also provide support for the region's Contact Center platformManage and monitor Latam's Telefonia Ip infrastructure (sbc's, ip gateways, phones, etc.)Manage Latam Contact Center plafaform (ABM Users, ticket resolution, reporting, etc.)Develop and review reports of capacity and availability of services in charge to identify trends so that changes can be suggested and implementedCommunicate, train, generate support documentation and proceduresDefinition and Documentation of Regional IT StandardsManaging the security of internal corporate telephony systems, fraud control and diversionsTrack projects to be executed within the areaThe Operations Engineer will be responsible for maintaining Latam's Ip telephony platform, will also provide support for the region's Contact Center platformManage and monitor Latam's Telefonia Ip infrastructure (sbc's, ip gateways, phones, etc.)Manage Latam Contact Center plafaform (ABM Users, ticket resolution, reporting, etc.)Develop and review reports of capacity and availability of services in charge to identify trends so that changes can be suggested and implementedCommunicate, train, generate support documentation and proceduresDefinition and Documentation of Regional IT StandardsManaging the security of internal corporate telephony systems, fraud control and diversionsTrack projects to be executed within the areaDesign, maintenance and development of BCP/DRP plansRequired Technical and Professional Expertise+ Solid knowledge in IP Telephony, VoIp and Unified Communications+ Knowledge in telephony and data protocols (H.323, SIP, LDAP, RTP, QoS, BGP, OSPF)+ Experience in configuring/managing SBC'S and Ip Gateways (preferably branded AUDIOCODES)+ Experience of at least 2 years with Microsoft Teams+ Experience designing, troubleshooting and operating data and telephony networks+ Intermediate knowledge of English languagePreferred Technical and Professional Expertise- Experience of at least 1 year in Genesys Cloud platform (non-exclusive)- Agile Experience or CertificationsAbout Business UnitIBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.Your Life @ IBMWhat matters to you when you're looking for your next career challenge?Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.Impact. Inclusion. Infinite Experiences. Do your best work ever.About IBMIBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.