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Job Details

UnitedHealth Group

Transportation Manager - Austin, TX or San Antonio, TX (109866408)

Transportation and Logistics




Austin, Texas, United States

Do you have compassion and a passion to help others? Transforming healthcare and millions of lives as a result starts with the values you embrace and the passion you bring to achieve your life’s best work.(sm)

Oversees the transportation operations within an assigned area to ensure professional, safe, and timely transportation of all clients. Responsible for policy and procedure development, workflow scheduling, employee supervision and operational efficiency of assigned locations. Responsible for understanding performance measurements and developing strategies to improve and meet requirements. Works directly with manager of dispatch, customer service and clinics to ensure timely transportation of members, excellent customer service and positive relationship with clinics, providers and the members we serve. Position is in office and can work out of the WellMed Pflugerville office or San Antonio Corporate office.

Primary Responsibilities:

  • Oversees all of staff development in assigned area to include workflow scheduling, hiring, training, coaching and development
  • Reviews schedule, routing and performance metrics and makes adjustments to meet business need and requirements as needed
  • Reviews operational problems and policies and implements corrective actions to remedy them
  • Develops strategies in support of the company’s operational goals
  • Supports and implements Quality Assurance Program for designated area of responsibility
  • Ensures field operations remain in compliance with all WellMed and Comfort Care policies and procedures
  • Produces and analyze reports for key metrics, identifies areas requiring performance improvement and develops plans to correct
  • Attends required meetings and participates in committees as requested
  • Produces and analyzes operational reports to ensure compliance and operational efficiency
  • Develops supervisory staff and holds them accountable for ensuring compliance with company policy and procedures
  • Sets goals and measurable performance benchmarks for supervisors, inclusive of transportation staff performance goals. Completes annual performance reviews for assigned staff
  • Participates in process improvement efforts for assigned area and makes recommendations to senior management as necessary to ensure effective and efficient operations
  • Performs counseling and corrective actions for employees displaying problematic behaviors
  • Oversees Safety First reports and ensures accident and incident reports are completed correctly in a timely manner
  • Assists with new employee orientation and training processes
  • Ensures Comfort Care policies and procedures are enforced at all times
  • Performs all other related duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Bachelor's degree in Operations, Business Administration, Management or a related field (4 additional years of comparable work experience beyond the required years of experience may be substituted in lieu of a Bachelor’s degree)
  • 5+ years of Logistics, Transportation or Distribution/Delivery operations experience including 3+ years of management or supervisory experience
  • At least 25 years of age or older with a valid driver’s license (Class “B” license for Florida applicants only) and be able to pass a pre-employment Motor Vehicle Report check
  • Proficiency with Microsoft Office applications to include Word, Excel and Outlook
  • Written and oral communication skills
  • Ability to analyze operational data, draw conclusions and make recommendations to senior management for consideration
  • Ability to effectively manage staff and discipline / coach them when needed
  • Ability to prioritize and manage a variety of simultaneous projects
  • This position requires Tuberculosis screening as well as proof of immunity to Measles, Mumps, Rubella, Varicella, Tetanus, Diphtheria, and Pertussis through lab confirmation of immunity, documented evidence of vaccination, or a doctor's diagnosis of disease
  • If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders

Preferred Qualifications:

  • CLTD Certification
  • CCTM Certification

Careers with WellMed. Our focus is simple. We're innovators in preventative health care, striving to change the face of health care for seniors. We're impacting 550,000+ lives, primarily Medicare eligible seniors in Texas and Florida, through primary and multi-specialty clinics, and contracted medical management services. We've joined Optum, part of the UnitedHealth Group family of companies, and our mission is to help the sick become well and to help patients understand and control their health in a lifelong effort at wellness. Our providers and staff are selected for their dedication and focus on preventative, proactive care. For you, that means one incredible team and a singular opportunity to do your life's best work.(sm)

WellMed was founded in 1990 with a vision of being a physician-led company that could change the face of healthcare delivery for seniors. Through the WellMed Care Model, we specialize in helping our patients stay healthy by providing the care they need from doctors who care about them. We partner with multiple Medicare Advantage health plans in Texas and Florida and look forward to continuing growth.

Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment

Job Keywords: Manager, Area Transportation Operations, Austin, San Antonio, TX, Texas