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Shell Convenience Retail Operations Manager in Johannesburg, South Africa


Job Title:

Convenience Retail Operations Manager

No. of Positions:


Job Description:

Purpose of role:

The role of the Operations Manager is to drive non fuels retail operational excellence in line with Shell’s convenience retail growth strategy and lead the Shell Global convenience retail brand standards and food safety standards in our retail site network. The role includes enforcing compliance and adherence to the Franchise standards of the business as well as supporting retailers, the Sales & Operations team, in market training and execution of all shop formats in within the retail network.

The Operations Manager manages the national execution of all promotions and marketing initiatives through an external service provider thus supporting the Category management team.

The role requires a strong understanding of retail data analytics in order to develop relevant insights to our category management team to address pain points before they become detractors in store. The role interfaces with many internal functions across Fuels, Brand & Engineering.

The Operations Manager is required to coach and train retail Site staff on a continuous basis.

Key Accountability:

  • Deliver Operational Excellence, compliance and Franchise standards in all stores nationally

  • Execute formats, merchandising and layouts, implement planograms

  • Execute all promotions in line with the Category plan through in-depth category analysis and range review

  • Coach and train the service providers in terms of execution at site level

  • Manage Performance Improvement Plans in underperforming retail sites

  • Review programmes which will enhance site staff performance

  • Manage Supply Chain compliance on site

  • Manage the national external Sales force

  • Conduct training for Territory Managers related to Convenience Retailing and Food Safety


  • Geography: South Africa

  • 600 Sites

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Country of Work Location:

South Africa

Company Description:

Shell has been active in South Africa since 1902. Our main business activities in South Africa include Retail and Commercial Fuels, Lubricants and Oils, Aviation, Marine, Manufacturing and Upstream Exploration. Our head office in South Africa is based in Johannesburg.

Throughout its long association with South Africa, Shell has played an important role in the country, not only as a premier oil company, but also as a committed corporate citizen and change agent.

Our core values of honesty, integrity and respect for people form the basis of the Shell General Business Principles.


Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date.

Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch/Shell Group companies around the world.

The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand.

Shell is an Equal Opportunity Employer.

Work Location:




  • Degree or Diploma in Sales, Commerce, Marketing, Business Administration or Operations Management

  • Passion for Retail and coaching

  • Operational Sales Experience with special emphasis on Retail and Food

  • Sales and Operation Excellence Experience

  • Experience in leading change would be an advantage

  • Customer relationship management

Additional requirements

  • Leadership abilities

  • Excellent stakeholder management skills

  • Excellent communication skills and the ability to develop strong relationships quickly

  • Strong insight generation and strategic development skills

  • Strong negotiation skills

  • Self-motivated, strong project management, relentless attention to detail, analysis & evaluative skills and creativity

  • Collaborative behaviours are critical due to the significant work required across all Retail departments

  • Ability to develop, set and drive a long term vision through multi-cultural virtual teams and a wide and diverse set of interdependent key stakeholder including vendors, frontline teams and internal influencers

  • Ability to lead through influence

  • Extensive local travel

City, State (if applicable):