Oracle Principal Advanced Customer Services Functional Consultant - Supplychain SCM in Johannesburg, South Africa
Principal Advanced Customer Services Functional Consultant - Supplychain SCM
Oracle Advanced Customer Services
We are looking for an
experienced Functional consultant who has an understanding of solutions,
industry best practices, multiple business processes or technology designs
within SCM. Operates independently to provide quality work products to an
engagement. Performs varied and complex duties and tasks that need independent
to deliver technical solutions on moderately complex customer engagements. May
act as the team lead on projects.
and analyzes business requirements from a functional perspective and
efficiently translate these requirements into the relevant technical documents.
and resolve key issues related to code change requirements and bug fixes
involved in knowledge transfer both within the Oracle team and to end users.
closely with the leadership to provide realistic estimates and drive excellence
in technical work.
and communicate across functional and technical lines are critical.
in the creation, managing and resolution of Oracle SRs with Oracle Support.
technical and functional designs driving towards simple, sustainable, and
Production Support activities for organization's internal customers.
and rolling out the developed solutions in Oracle ERP based environment.
integrated systems planning and recommend new functionalities, technologies and
processes targeting improved bottom line for the organization.
and evaluates new and/or alternative solutions and technologies to enhance
operational effectiveness and reduce costs.
in-depth technical and functional solution to Business Unit and IT management
and ensure development of efficient application systems utilizing established
standards, procedures, and methodologies.
English written/verbal communications
Technical Troubleshooting experience
individual who works well in a team environment and mentor the team.
in working as part of Global/ Matrixed/ Virtual teams. Strong interpersonal
Ability to work under minimal supervision.
Oracle certification is an advantage but not mandatory.
and ITIL certifications would be preferable.
technical knowledge in different eBS SCM modules, SQL and PL-SQL is a plus.
Knowledge in dealing with Oracle Workflow and AME.
Techno functional knowledge is a plus.
analytical and problem solving skills.
verbal and written communication skills.
in functional areas of : Procurement (Isupplier, Iprocurement, Service
Procurement, Sourcing),Inventory Management, WMS, eAM, BOM, SCM, OM, Project
in Oracle Payables, Receivable and GL is preferred.
SQL skills. Able to write efficient SQL’s in Oracle is a must
experience of working within a support environment, underpinned by ITIL based
working practices (the candidate should ideally be certified at Foundation
level for ITIL, but training to support this will be provided if a candidate
can demonstrate understanding of the principles)
in Upgrade Projects is an advantageous
a member of the Support organization, your focus is to deliver post-sales
support and solutions to the Oracle customer base while serving as an advocate
for customer needs
the estimations of the solution and involved in the high level planning and
implementation methodology of the project.
years of hands-on experience in implementing Cloud ERP
experience would be advantageous
knowledge of : Oracle DB, PL/SQL, SQL, BI Publisher, Oracle APIs, Oracle
in software full lifecycle methodology
years of overall experience in relevant technical roles. Product or technical
expertise relevant to practice focus. Ability to communicate effectively and
build rapport with team members and clients.
B. Tech/B.E./BCA/Diploma in Computers, Information Technology or equivalent
Detailed Description and Job Requirements
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As an Advisory Systems Engineer, you are expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management. Further, the Advisory Systems Engineer is sought by customers and Oracle employees to provide expert technical advice.
Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the absolute highest levels of customer satisfaction. Both a Bachelor
s and Master
s degree in Computer Science, Engineering or equivalent experience 8 years related experience prior to taking this position. In addition, experience with Oracle
s core products, applications, and tools.
As part of Oracle's employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salaryverification, professional references, education verification and professional qualifications and memberships (if applicable).
Location: ZA-ZA,South Africa-Johannesburg
Job Type: Regular Employee Hire