Oracle Principal Advanced Customer Services Functional Consultant - Supplychain SCM in Johannesburg, South Africa

Principal Advanced Customer Services Functional Consultant - Supplychain SCM

Preferred Qualifications


Oracle Advanced Customer Services


We are looking for an

experienced Functional consultant who has an understanding of solutions,

industry best practices, multiple business processes or technology designs

within SCM. Operates independently to provide quality work products to an

engagement. Performs varied and complex duties and tasks that need independent


Demonstrates expertise

to deliver technical solutions on moderately complex customer engagements. May

act as the team lead on projects.


  • Understands

and analyzes business requirements from a functional perspective and

efficiently translate these requirements into the relevant technical documents.

  • Identifies

and resolve key issues related to code change requirements and bug fixes

  • Actively

involved in knowledge transfer both within the Oracle team and to end users.

  • Works

closely with the leadership to provide realistic estimates and drive excellence

in technical work.

  • Organizes

and communicate across functional and technical lines are critical.

  • Experience

in the creation, managing and resolution of Oracle SRs with Oracle Support.

  • Reviews

technical and functional designs driving towards simple, sustainable, and

reusable solutions.

  • Performs

Production Support activities for organization's internal customers.

  • Implementing

and rolling out the developed solutions in Oracle ERP based environment.

  • Provides

integrated systems planning and recommend new functionalities, technologies and

processes targeting improved bottom line for the organization.

  • Researches

and evaluates new and/or alternative solutions and technologies to enhance

operational effectiveness and reduce costs.

  • Provides

in-depth technical and functional solution to Business Unit and IT management

and ensure development of efficient application systems utilizing established

standards, procedures, and methodologies.

DesiredProfile :

  • Fluent

English written/verbal communications

  • Excellent

Technical Troubleshooting experience

  • Self-motivated

individual who works well in a team environment and mentor the team.

  • Experience

in working as part of Global/ Matrixed/ Virtual teams. Strong interpersonal


  • Self-driven.

Ability to work under minimal supervision.

  • Excellent

Analytical skills.

  • Any

Oracle certification is an advantage but not mandatory.


and ITIL certifications would be preferable.

  • Strong

technical knowledge in different eBS SCM modules, SQL and PL-SQL is a plus.

  • Excellent

Knowledge in dealing with Oracle Workflow and AME.

  • Good

Techno functional knowledge is a plus.

  • Excellent

analytical and problem solving skills.

  • Excellent

verbal and written communication skills.

  • Expertise

in functional areas of : Procurement (Isupplier, Iprocurement, Service

Procurement, Sourcing),Inventory Management, WMS, eAM, BOM, SCM, OM, Project

  • Knowledge

in Oracle Payables, Receivable and GL is preferred.

  • Advanced

SQL skills. Able to write efficient SQL’s in Oracle is a must

  • Previous

experience of working within a support environment, underpinned by ITIL based

working practices (the candidate should ideally be certified at Foundation

level for ITIL, but training to support this will be provided if a candidate

can demonstrate understanding of the principles)

  • Experience

in Upgrade Projects is an advantageous

  • As

a member of the Support organization, your focus is to deliver post-sales

support and solutions to the Oracle customer base while serving as an advocate

for customer needs

  • Produce

the estimations of the solution and involved in the high level planning and

implementation methodology of the project.

Considereda plus:

  • 2-4

years of hands-on experience in implementing Cloud ERP

  • Techno-Functional

experience would be advantageous

  • Technical

knowledge of : Oracle DB, PL/SQL, SQL, BI Publisher, Oracle APIs, Oracle


  • Experience

in software full lifecycle methodology

ExperienceDesired :


years of overall experience in relevant technical roles. Product or technical

expertise relevant to practice focus. Ability to communicate effectively and

build rapport with team members and clients.

EducationalQualifications :

B. Tech/B.E./BCA/Diploma in Computers, Information Technology or equivalent

Detailed Description and Job Requirements

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As an Advisory Systems Engineer, you are expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management. Further, the Advisory Systems Engineer is sought by customers and Oracle employees to provide expert technical advice.

Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the absolute highest levels of customer satisfaction. Both a Bachelor

  • s and Master

  • s degree in Computer Science, Engineering or equivalent experience 8 years related experience prior to taking this position. In addition, experience with Oracle

  • s core products, applications, and tools.

As part of Oracle's employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salaryverification, professional references, education verification and professional qualifications and memberships (if applicable).

Job: Support

Location: ZA-ZA,South Africa-Johannesburg

Job Type: Regular Employee Hire

Organization: Oracle