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Marsh & McLennan Senior Insurance Specialist in Johannesburg, South Africa

Senior Insurance Specialist POSITION SUMMARY This role provides support and document production and review in the renewal process to ensure that communication and process flow between Marsh, insurers and clients is timely and consistent from submission to policy issuance. This role includes the gathering, reviewing and analysis of required client information to ensure that materials produced are accurate and meet agreed requirements. The colleague in this role requires an in-depth insurance knowledge. This role is responsible for medium complexity policies and renewals, including mutli-layered, quota share programmes and New Business. This includes pre and post binding activities such as document generation to support invoicing, certificate production, endorsements and extensions. KEY RESPONSIBILITIES Responsibilities 1. Customer Awareness and Focus Maintain an understanding of all major classes of Insurance and specialist services that the Company offers to its customers Maintain a solid understanding of the core aspects of relevant Insurance and related legislation Lead and/or participate in stakeholder engagement sessions and work in partnership with broker and identified initiatives to improve client experience Understand the needs and expectations of Marsh external clients and ensure the delivery of quality service to colleagues and client teams Manage escalated calls, complaints, questions, and queries as necessary Develop awareness of key stakeholders of the Operations team Develop insurer relationships at the appropriate level 2. Renewal Documentation (Pre- and post-renewal) Ensure timely & accurate processing and production of: core brokerage tasks as defined in the renewal procedures client and insurer documentation: all other documentation computer system records, data, and filing current and outstanding documentation follow ups miscellaneous correspondence In accordance with the agreed upon Standard Operating Procedure and Marsh Professional Standards 3. Technical Support/Coaching Provide coaching and support to Operations team Provide assistance to Operations Team Leaders by acting as a point of escalation as required Identify opportunities for improvement within operational processes and work with colleagues and Operations Services Team Leaders to deliver improvements Provide Subject Matter Expertise (SME) support to business stakeholders and participate in group and business unit lead initiatives 4. Compliance Adhere strictly to the company's quality practices and other systems and procedures, professional standards, Greater Good Comply fully with the Company's Errors and Omissions avoidance policy Comply with company policy for continuous professional development Possess a thorough working knowledge of all aspects of the required Insurance legislation as well as any other relevant legislation REQUIREMENTS: EXPERIENCE AND QUALIFICATIONS Education (degree / diploma) College/university diploma or degree or equivalent work experience Experience Minimum of 3-6 years of work experience required Minimum of 3+ years previous insurance or financial services experience Knowledge and skills (general and technical) Intermediate Insurance knowledge Clear and concise oral and written communication skills Comfortable and experience working with technology (solutions) Proficient in Microsoft Office tools (or equivalent) – Outlook, Word and Excel Strong numerical skills Excellent organization skills – able to prioritize work and meet deadlines Excellent interpersonal skills – able to work within a team Strong networking skills Strong problem solving capabilities Ability to handle difficult negotiations and influence stakeholders Technical Competencies Conversant with the coverage provided by all classes of insurance the team is responsible for A general knowledge of all other classes of insurance A basic knowledge of risk financing techniques A basic knowledge of the principles of risk management A basic knowledge of the mechanics of reinsurance Other requirements (licenses, certifications, specialized training) FAIS compliant Obtained or commenced with studies towards Higher Certificate in Insurance / IISA Introductory Programme in Short Term Insurance / IISA Programme in Short Term Insurance Marsh SA Relevant training as per the training programme R068218-en R068218