Frontier Communications Residential Sales & Service Consultant (Work At Home) in JOHNSTOWN, New York


About Frontier Communications

Frontier Communications Corporation (NASDAQ: FTR) is a leader in providing communications services to urban, suburban, and rural communities in 29 states. Frontier offers a variety of services to residential customers over its fiber-optic and copper networks, including video, high-speed internet, advanced voice, and Frontier Secure® digital protection solutions. Frontier’s video offerings include Frontier FiOS® and Vantage TV by Frontier™ with 100 percent HD picture quality, Total Home DVR, instant channel change, enhanced search, Video on Demand, and much more. Business Edge™ offers communications solutions to small, medium, and enterprise businesses. More information about Frontier is available at**

IBEW – Local 363

Position Description

January 17, 2013

JobTitle: Residential Work at Home Agent (Tier 1 – Schedule A-2; Tier 2 – Schedule A-3)

Job Duties:

  • Ensure excellent customer service is provided to all customers, both internal and external.

  • Must support and participate in promotion of company products.

  • Meet sales and productivity goals.

  • Ability to deal with customers patiently, tactfully and efficiently.

  • Interact with others to attain Company service objectives.

  • Must project a professional image to customers at all times.

  • Ability to learn new skills and procedures

  • Must be able to work under pressure, handle stress and follow directions.

  • Must perform other duties as assigned if qualified to do so

Minimum Qualifications:

  • Must subscribe to Frontier Phone and High Speed service, if available.

  • Must be able to receive 1 meg High Speed Internet or comparable.

  • Employees must meet all specified home office requirements.

  • Must possess the ability to work independently.

  • Typing and keyboard skills required

  • Effective verbal and written communication.

  • Have well modulated voice and good enunciation.

  • Ability to do calculations.

  • Must be able to work shifts, days, nights, evenings (depending on tour selection) and work overtime and emergency call outs as needed.

  • Must be able to come into the Brick and Mortar facility when required.

  • PC literacy in windows based applications.

  • High School diploma or equivalent.

Education/Training Preferred:

  • College degree preferred.

  • Customer sales and service experience.

Frontier is proud to be an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. For more information please visit: