Cummins Inc. Field Service Coordinator in Kamloops, British Columbia

Field Service Coordinator

Description

Cummins Sales and Service is currently seeking a Field Service Coordinator to become part of the dynamic team at our new Kamloops, BC branch.

Reporting to the Service Supervisor , you will organize and schedule jobs for Mobile Industrial Field Service Mechanics and Resident Mining Field Service Mechanics throughout BC.

Responsibilities :

  • Schedule field service work for mining, industrial and power generation customers.

  • Open and close work orders necessary to perform work required in the field.

  • Provide administrative support for the Field Service Technicians.

  • Quote repairs and forward invoices to customers

  • Deal with customer concerns.

  • Work with General Manager and Service Manager to determine job plan and quote, establish repair schedules for mining customers for work to be performed and communicate job plan with field mechanics.

  • Ensure that proper warranty claims are filed and warranty process’ are followed.

  • This position may require the individual to be on-call to support the technicians working the 7 x 7 shift and the 14 x 14 shift at customer mine sites.

This position will work Monday – Friday, 8 hours / day. This position will spend 95% of their time in the office but may require travel to customer mine sites for meetings to resolve any issues with processing invoices and supplying information from technician repair orders.

Qualifications

  • Must be legally eligible to work for any employer in Canada without sponsorship.

  • Previous experience coordinating field personnel.

  • Must have strong computer skills and be able to pick up new programs quickly.

  • Organizational skills and attention to detail are a must.

  • Above average customer relation skills and a knack to be able to diffuse situations.

  • Ability to multitask and manage under pressure

  • Diesel Engine or Generator familiarization

Our Pre-Employment Background Screening process consists of a Criminal Background Check as well as Education and Work Experience Verification. Specific Tickets / Licenses are checked as required, and Drivers Abstracts are required for any position where driving is part of the job.

Cummins Sales and Service – Western Canada is an exclusive distributor for Cummins Inc., the world’s largest independent manufacturer of diesel engines and a global leader in power generation technology. With 14 branches and over 700 employees across Western Canada, we are a growing company dedicated to providing our customers with solutions they can count on.

We offer competitive wages, a bonus program, benefits package, employer matched Pension Plan, and opportunities for development and career advancement. We are an equal opportunity employer dedicated to diversity in the workplace.

For more information, please visit www.salesandservice.cummins.com

We thank all applicants, but only those selected for further consideration will be contacted.

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Job SERVICE

Primary Location Canada-British Columbia-Kamloops-Canada, BC, Kamloops, Cummins Western Canada

Job Type Experienced - Exempt / Office

Recruitment Job Type Exempt - Experienced

Job Posting Feb 13, 2019, 7:29:46 PM

Unposting Date Ongoing

Req ID: 190000GV