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Canadian Pacific Railway Specialist Service Design in Kamouraska, Canada

  • Req ID: 76905

  • Department: Market Strategy & Asset Management

  • Job Type: Full-Time

  • Position Type: Non-Union

  • Location: Calgary, Alberta

  • Country: Canada

  • % of Travel: 0-10%

  • of Positions: 1

  • Job Available to: Internal & External

  • Deadline to apply: 01/28/2020

Canadian Pacific is a transcontinental railway in Canada and the United States with direct links to major ports on the west and east coasts. CP provides North American customers a competitive rail service with access to key markets in every corner of the globe. CP is growing with its customers, offering a suite of freight transportation services, logistics solutions and supply chain expertise. Visit to see the rail advantages of CP. For more on our purpose, culture, and strategy, visit


The Specialist Service Designs’ primary function is to liaison between departments in CP’s network as they relate to a specific region’s Operating Plan (OP) including a focus on Trip Plan compliance. Responding to issues or concerns with service, future business requirements and other developments that may arise. They are also responsible to survey the network for plan compliance and to analyze planned traffic volumes against actual volumes in the OP. We are looking for some who will continuously identify opportunities in the design for fluidity, service and cost improvements. A focus on train productivity, both weights and lengths, is a key component for this position.


  • Monitor assigned regions for issues with the Operating Plan and identify areas of concern and how they relate to Trip Plan compliance;

  • Create design change proposals to address region specific requirements to address customers (service and standards), assets (dwell and velocity), crews, engineering time, yard, etc.;

  • Deliver weekly required design adjustments in consultation with key stakeholders both internal and external to Service Design;

  • Analyze network and regional reports which detail Operational and Service status with a focus on train productivity (train weights and lengths) as well as train speed and performance;

  • Lead & communicate with Train & Engine (T&E or Field Operations) teams, Transportation teams, design changes as they relate to a specific region;

  • Consult with local T&E and Transportation teams’ new business opportunities and tactics to support;

  • Provide written analysis of expected handling so appropriate contract understanding can be identified;

  • Assist the Calgary Operations Centre (OC), Minneapolis Operations Centre (MOC) and T&E with contingency support when required due to operational issues including: Line outages, severe weather impacts, planned and unplanned fluctuations in volume;

  • Assist terminals and T&E within a specific region in coordinating Interline Service Agreements and Co-production operation;

  • Supports terminals in determining capacity levels for LOP and identifies opportunities for redesign or determines caps on service within the present footprint of the plant.


  • Minimum 5 years prior experience in CP Operations/Transportation departments or related external experience;

  • An intimate understanding of the operations and the network with as much territory knowledge as possible;

  • University degree in business or diploma in Transportation Logistics and supply change management is an asset;

  • Must be able to effectively communicate complex changes and ideas both orally and in writing;

  • Working knowledge of some or all of the following systems is considered an asset: Railway Performance Monitoring (RPM), Nexus, TYES, various dashboards on CP Station (EG Traffic Analysis, Train Performance, and Terminal Performance), Corporate reports, Multirail, a good understanding of Vista and Train Profile Editor;

  • Experience in Data analysis and the ability to draw conclusions and communicate out to a broad audience effectively with the end result to work a viable solution to the issue in question;

  • Intermediate level of MS office (word, PowerPoint, excel etc.);

  • Exceptional communication skills for multiple audiences with diverse levels of experience;

  • Building & maintaining relationships, team player, cross-functionally and strong field operations contacts are an asset;

  • Proven ability to deal with conflict and progress solutions;

  • Bi-lingual (French) is an asset.


  • Flexible and competitive benefits package

  • Competitive company pension plan

  • Employee Share Purchase Plan

  • Performance Incentive Program

  • Annual Fitness Subsidy


As an employer with national presence, the possibility does exist that the location of your position may be changed based on organizational requirements.

Background Investigation:

The successful candidate will need to successfully complete the following clearances:

  • Criminal history check

  • Reference check

Management Conductor Program:

Becoming a qualified conductor or locomotive engineer is the single best way for a management employee to learn the business at CP. You may be required to obtain a certification or to maintain your current certification/qualification as a conductor or locomotive engineer.

CP is an equal opportunity employer committed to the principles of employment equity and inclusion. We welcome applications from all qualified individuals. All applicant information will be managed in accordance with the federal Personal Information Protection and Electronic Documents Act ("PIPEDA").