Chenega Corporation Help Desk Technician in Kings Bay, Georgia


Company Job Title:

Help Desk Technician

Chenega Job Title:

Technician I, Help Desk

SCA WD Labor Category:

Technician I, Help Desk




Kings Bay, GA

Reports To:

Help Desk Manager

FLSA Status:

Non-Exempt, Full Time, SCA

Prepared Date:


Approved Date:


JC: E4R8262

Executive Order 13495, The Non-Displacement of Qualified Workers Under Service Contracts provides first right of refusal to incumbents on contracts. If the position is accepted by the incumbent on the job, other applications/resumes of non-incumbents will not be reviewed.

Summary: TheHelp Desk Technicianwill provide expert advice and support services in IT security and business technologies, in connection with the Strategic Systems Programs (SSP) Strategic Weapons Facility Atlantic (SWFLANT) Support Services effort.

Essential Duties and Responsibilities:(Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position)

  • Answer the help desk phone and monitor incoming e-mail and web based support requests.

  • Administer "loaner" devices to include laptops, Broadband cards, devices, projectors, etc.; checking out, monitoring, and recording unit returns according to SSP policies.

  • Maintain and update a current set of Help Desk Standard Operating Procedures (SOPs).

  • Responsible for installation, testing, sustainment, and removal of all approved software utilized on SWFLANT’s unclassified and classified IT systems.

  • Manage all software and ensure functionality is maintained.

  • Manage the maintenance and repair of all IT equipment.

  • Create a web based monthly newsletter discussing changes to, enhancements of, and customer tips for more effective use of SWFLANT IT applications and systems.

  • Provide instant database reporting to support management and productivity assessments.

  • Publish customer notifications of scheduled or emergent system outages.

  • Develop and maintain Web-based Self-Help/FAQ based on recurring calls.

Non-Essential Duties:Other duties as assigned to meet the needs of the contract/client

Supervisory Responsibilities: None

Minimum Qualifications:(To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.)

  • High School Diploma/GED required and at least 2 years of related experience

  • Experience using Windows Deployment Services for client imaging.

  • CompTIA Security certified or Government approved equivalent.

  • Secret clearance is required with ability to obtain a Top Secret clearance.

  • Must possess and maintain a valid US Driver’s License.

Knowledge, Skills and Abilities:

  • Thorough working knowledge of Microsoft Windows 10 environment.

  • Working knowledge of Tandberg/CISCO Video Teleconferencing Systems including set-up troubleshooting and maintenance of IP and ISDN systems.

  • Thorough knowledge on PC/client repair and maintenance (hardware/software).

  • Strong customer service skills to include verbal communication

Must be well organized, an effective communicator at multiple levels and able to grasp system concepts and communicate their applications.

Ability to obtain a TS clearance

Must be able to obtain MCSA (Microsoft Certified Solutions Associate) certification within 4 months of hire

Ability in learning new systems and associated software applications for proficient execution of tasks and manage multiple tasks with time related constraints in a fast-paced environment.


  • Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.


  • Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Physical Demands:

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to walk; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.

Work Environment :

  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

  • The employee will normally work in a temperature-controlled office environment, with frequent exposure to electronic office equipment.

  • During visits to areas of operations, may be exposed to extreme cold or hot weather conditions. Is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and loud noise.

Chenega Corporation and family of companies is an EOE.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled/Sexual Orientation/Gender Identity

Native preference under PL 93-638.

We participate in the E-Verify Employment Verification Program.

Organization: Chenega Applied Solutions

Title: Help Desk Technician

Location: Georgia-Kings Bay

Requisition ID: 1800003363