7-Eleven General Manager-Horizon in Kingwood, Texas
We’re excited to have now joined the 7-Eleven family of stores!
The General Manager is responsible for and provides daily supervision of the Facility Manager and Food Service Manager and is responsible for the effective and efficient operation of both the facility and at least 2 food specialty programs. These objectives will be obtained by providing a desirable work environment; maintaining strict financial management; utilizing productive marketing; providing quality customer service; controlling loss prevention; effective merchandise handling; ensuring maintenance, safety and securing of the facility; effectively managing employee relations and other general duties as needed. This is an exempt salaried position with an expectation of six (6) workdays per workweek, and reports directly to the Area Operations Manager.
Human Resources Management
Maintain positive employee relations and morale by supervising employees and ensuring that Company policies and procedures are being followed and maintained
Recruit, interview, and hire employees; ensure that all aspects of the hiring process are completed and that facility is properly staffed
Effectively train and develop all employees within the facility; supervise training conducted by Assistant Manager and/or other designee
Effectively manage labor hours through proper scheduling
Determine and adjust rates of pay for employees at the facility
Ensure that Company policies related to safety & security and EEO are administered and followed by all employees at all times
Ensure that Company policies and procedures and all laws governing restricted beverage and tobacco sales are followed by all employees
Evaluate and take positive and consistent disciplinary action on violations of Company policies and procedures
Supervise coverage of shifts left vacant due to emergency or lack of personnel and fill as needed
Prepare and conduct performance reviews for all employees per Company policy; prepare and send all status changes to Human Resources
Resolve employee relations problems and complaints in a timely manner; counsel and document employee performance issues; process employee terminations as necessary; follow through and communicate employee relations problems to the Area Operations Manager
Initiate and document terminations of employees with the approval of Area Operations Manager; attend unemployment hearings
Conduct employee meetings at least once per month or as necessary to communicate store-wide issues and build teamwork among employees
Provide effective management of expenses, profits and losses to ensure the financial stability of the operation
Ensure accurate and timely reconciliation of facility accounting with weekly and monthly Company reports
Manage all sales records, controllable expenses and cost items affecting profitability of the facility
Manage accurate daily accounting of all bookkeeping and ensure accurate daily completion of records, including at a minimum but not limited to:
Tank stick and gas console/dispenser meter readings
Close out lottery
Reconcile funds including change fund, lottery and bank deposits
Complete DSR/DIR and send to accounting group
Monitor and analyze gas competition pricing by surveying competitors on daily basis and report to Corporate office, complete gasoline price changes
Ensure accuracy of pump readings
Maintain adequate stock on product and supplies needed by keeping a current build-to-book
Oversee daily bank deposits
Quality Customer Service
Ensure prompt and courteous customer service, safe conditions at the facility, and employee supervision
Maintain a neat personal appearance in accordance with Company Uniform and Personal Appearance policy (see Policy HR401-09)
Effectively manage the facility by directing sales promotions, implementing new programs and communicating to vendors, sales reps, and other appropriate personnel on marketing activities
Responsible for ordering and merchandising of all authorized merchandise by complying with inventory guidelines; direct and control proper merchandising and follow-through on all sales promotions
Recommend new products, services and/or procedures to the Area Operations Manager based on customer needs as well as competition
Monitor inventory levels and work with Merchandising Managers to ensure maximum turnover of inventory without loss of sales
Monitor and ensure compliance with all contractual merchandise agreements and report any discrepancies to management
Complete spot checks to ensure ancillary product pricing procedures are being followed
Check displays for neatness and customer and ensure that all authorized signs are displayed
Maintain a working relationship with all vendors, monitor and correct delivery procedures, ensure the accuracy of orders, and report any problems to Area Operations Manager
Food Service Management
Provide effective management of two or more specialty food service programs, including supervision of the Food Service Manager
Ensure that all food and food preparation maintain quality standards and sanitation regulations
Develop and maintain vendor relationships to ensure quality services
Ensure that adequate stock is maintained by keeping current build-to-book
Implement and manage security and prevention measures as suggested by the Security Department and Company policies
Ensure all personnel are aware of security requirements and that such requirements are administered and followed by all employees at all times
Control inventory shrink within all corporate guidelines; pursue inventory shortages or overages to a satisfactory conclusion
Conduct periodic shift cash audits on all shifts; if inconsistencies are found, investigate and take appropriate action
Ensure proper daily handling of bank deposits, control cash overages and shortages on a daily basis by performing and verifying that accurate cash register procedures are followed by all employees
Safety and Maintenance
Conduct daily safety inspections of equipment to ensure optimal operating conditions at all times
Ensure that safe conditions and a safe environment are maintained at all times
Respond, report and follow-up on all employee and/or customer accidents, injuries and loss or damage to any property
Assure good operating condition of all equipment; perform minor maintenance and repair to property and equipment as needed; advise Area Operations Manager and/or Maintenance of all breakdowns immediately
Perform any other duties as needed for the effective and efficient operation of both the facility and at least 2 food specialty programs
Ensure work attendance in compliance with Company expectations
Education and Experience
High school diploma or general education degree (GED) is preferred. Minimum of 1 year retail management experience or relevant experience. Must be authorized to work in the United States.
*A valid drivers license is required; reliable transportation and maintenance of insurance as designated by state regulations is required. Employees are subject to motor vehicle checks in accordance with Company policy.
Knowledge and Skills
Demonstrated leadership and customer service skills and competencies. Proven success developing team members. Demonstrated ability to use P&L and store reports to affect change. Ability to read and interpret documents such as rules, operating and maintenance instructions and procedure manuals. Excellent oral and written communication skills. Ability to write routine reports and to speak effectively before customers and employees. Proficient accounting skills. Ability to exercise sound judgment and work with minimum supervision. Proficient computer knowledge (Microsoft products preferred Word, Excel). PDI/Verifone/Topaz experience preferred.
While performing the duties of this job the employee is regularly required to stand and walk. The employee is occasionally required to climb or balance on a ladder and/or stool, kneel or crouch. The employee must occasionally lift or carry up to 50 pounds; push or pull up to 128 pounds.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. Essential functions are job duties that an employee must be able to perform with or without reasonable accommodation. All of the responsibilities listed above are considered essential job functions to this position.
This job description is subject to change at any time.