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Arrow Electronics Customer Service Representative in Kista, Sweden

Position: Customer Service Representative

Job Description:

Customer Service Representative

ABOUT THE ROLE

Customer Service Representative is responsible for supporting the Sales team to enhance the customer relationship through proactive ownership of the entire customer backlog starting with clean order load. From order load the Customer Service Representative takes care of backlog management actions through to invoice and delivery of parts to nominated customers. Customer Service Representative also manage customer reserved inventory to meet all related goals and objectives for both Arrow and the Customer.

Customer Service Representative at Arrow is responsible for:

  • Act as communication coordinator from the Service Centre towards assigned customers.

  • Manage both EDI and manual customer order entry.

  • Manage customer backlog: confirmation, reschedule, cancellation, reconciliation and resolve discrepancies with outgoing deliveries. Including communication with the customer.

  • Communicate with Demand vs. Supply Analysts and with the customers on a daily basis regarding the supply situation.

  • Manage compliance with export rules for controlled products, including preparation of export licences.

  • Be accountable for delivery to the customers and resolution of shipping and price discrepancies.

  • Communicate with the customers regarding order confirmation, shipping and tracking information.

  • Create and send out defined reports to the customers on a regular basis.

  • Occasionally participate to meetings with customers as required.

  • Receive and process customer forecast into ERP system, managing related communication both internally and externally.

  • Analyse, escalate and take appropriate action on forecast quality, demand and changes.

  • Create new customer price agreements.

A FEW THINGS YOU ARE AN EXPERT AT

  • English on B2 level ( spoken and written)

  • Good knowledge of MS office

  • Customer Service experience (might be also sales)

  • Accountability

  • Communication and coordination skills

  • Customer oriented attitude

  • Team player OUR OFFER

  • Interesting career development opportunities in a quickly growing environment

  • Fantastic working culture where you can make an impact

  • Benefits package

Location: Kista

Time Type: Full time

Job Category: Customer Facing/Supplier Facing

Most people live in the present. But a handful of us live in a world that doesn’t exist yet — the world of Five Years Out. Five Years Out is the tangible future. And it’s a way of thinking at Arrow that serves as a springboard for innovators, helping them see what’s coming and stay ahead of what’s ahead.

We are much more than products and services. We’re a community of designers, engineers, builders and visionaries who navigate the path between possibility and practicality, across the complete lifecycle of electronics, in some of the fastest-growing commercial and industrial markets on the planet.

The work we do is everywhere, from things you’ve never seen to things you can’t live without. As a Fortune 113 company with more than 20,100 employees, serving over 80 countries, and 2018 sales of nearly $30 billion, we guide innovation forward for the world’s leading technologies used in homes, businesses and daily life. If it takes a charge, chances are we helped design it, build it and get it to market.

Are you Five Years Out? Then chances are, you’ll enjoy working with us.

Arrow is an equal opportunity employer. It does not discriminate based upon race, national origin, religion, gender, sexual orientation, gender identity, age, disability, genetic information, protected veteran status or any other characteristic protected by law. Arrow will make reasonable accommodations that enable qualified individuals to perform the essential functions of their jobs so long as the accommodation does not create an undue hardship.

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