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Arrow Electronics Service Center Manager EMEA in Kista, Sweden

Position: Service Center Manager EMEA

Job Description:

Arrow Global Supply Chain Services is a wholly owned subsidiary of Arrow Electronics. We help large high-tech OEM clients execute their supply chain transformation strategy by implementing and executing end-to-end integrated supply chain orchestration services. We manage demand, supply, inventory, shipments, invoices and returns through our operational centers of excellence so that our clients can focus on their core competencies and other strategic initiatives. Arrow Global Supply Chain Services is a global leader in helping companies execute supply chain virtualization – a transformational supply chain strategy as identified in the 2019 Gartner Supply Chain Strategy Hype Cycle.

We are now looking for Service Center Manager EMEA to join our dynamic team in Kista, Sweden.

The Service Center in Sweden is a part of a global operations team with Service Centers in Mexico, US, China and Hong Kong.

As a Manager you are leading service center responsible for delivering supply chain services to large global B2B customers and it is involving the leadership of a team of 10+ direct reports located in Kista and Gothenburg.

The Service Center includes Planning, Asset and Customer Service.

In the role you will work closely with Sales, Supplier management, Business Process team and IT to develop the services and ways of working.

You will be attending Customer and Supplier meetings on a regular basis together with the Sales team.

How we imagine you:

  • Manages team, resources and interfaces with other teams to ensure operational services to customers and business team meet internal & external customer services levels and operational KPIs.

  • Develops and implements service and team strategy plans and goals in collaboration with other teams/customers.

  • Talent development, coaching & training of team

  • Review business performance metrics, provides governance and resolution support

  • Implement and drive documentation and reporting of key metrics and results

What you’re an expert in :

  • You are people manager- with good approach to developing and leading teams

  • You understand the business acumen and have expertise in implementing and delivering services under Customer Program.

  • You work actively with process development and enhancements.

  • You can well interact with people in an global environment.

We offer you a challenging, interesting and rewarding job in an international environment in a growing global company. Great team with pre-built concepts to take out to the market.

Location: Kista

Time Type: Full time

Job Category: Business Support

Most people live in the present. But a handful of us live in a world that doesn’t exist yet — the world of Five Years Out. Five Years Out is the tangible future. And it’s a way of thinking at Arrow that serves as a springboard for innovators, helping them see what’s coming and stay ahead of what’s ahead.

We are much more than products and services. We’re a community of designers, engineers, builders and visionaries who navigate the path between possibility and practicality, across the complete lifecycle of electronics, in some of the fastest-growing commercial and industrial markets on the planet.

The work we do is everywhere, from things you’ve never seen to things you can’t live without. As a Fortune 113 company with more than 20,100 employees, serving over 80 countries, and 2018 sales of nearly $30 billion, we guide innovation forward for the world’s leading technologies used in homes, businesses and daily life. If it takes a charge, chances are we helped design it, build it and get it to market.

Are you Five Years Out? Then chances are, you’ll enjoy working with us.

Arrow is an equal opportunity employer. It does not discriminate based upon race, national origin, religion, gender, sexual orientation, gender identity, age, disability, genetic information, protected veteran status or any other characteristic protected by law. Arrow will make reasonable accommodations that enable qualified individuals to perform the essential functions of their jobs so long as the accommodation does not create an undue hardship.