Travelers Agency Underwriter in Knoxville, Tennessee



Agency Underwriter

Target Openings:


Primary Job Duties & Responsibilities:

Job Components (may include but are not limited to): Front line communicators/stewards of TRV UW philosophy. Responsible for underwriting duties for assigned agencies within a delegated letter of underwriting authority. Recommends risks above their letter of authority. Typically these individuals hold Level I or Level II authority levels. Level 1 authority gained after completed training and receiving 85% quality on review of 40 consecutive files. Completes assigned workload within quality, productivity and customer experience standards as established by the business centers. Serves as key contact for assigned agents to help support and address critical needs with underwriting. Along with SE, serves as 'gateway' to Travelers for agency needs. Focal point for resolving issues for agents - underwriting & service related. Emphasize professional relationship building with assigned agents. Keeps up to date on regulatory changes, bulletins and other ongoing training. Business travel as needed; planned agenda and pre-visit solutions for delivery on arrival; travel with Sales Executive when possible. Perform other duties as assigned.

Job Opening ID:


Environmental/Work Schedules/Other:

Occasionally Weekend work hours - Occasionally Holiday work hours (Federal and religious) - Occasionally Travel - Occasionally

Core Hours - Monday - Friday 8am-5pm

Equal Employment Opportunity Statement:

Travelers is an equal opportunity employer.

Job Specific & Technical Skills & Competencies:

Basic critical thinking & analysis skills to aide underwriting decision making. Basic verbal & written communication skills to explain what is needed or decisions and why Basic inquisitive skills- ability to draw out information via observation: investigative skills in a positive way Basic Agency/customer experience skills Basic teamwork/Rapport building skills Basic agility to learn and navigate multiple systems Basic ability to read & interpret third party reports Basic ability to read & interpret underwriting manuals & guidelines, with guidance from others on more complex guidelines. Basic organizational and time management skills

Job Category:


Job Summary:

Under moderate supervision, provides technical underwriting and general business support for assigned agencies via phone and email. The Underwriter is responsible for decisions impacting $10 million of premium over 8,000 phone calls, emails, and transactions per year. On referred policies (quotes, new business, changes, inspections, or renewals) applies risk development & analysis to determine accept or decline underwriting decisions. Properly & efficiently executes decisions. Communicates and explains decisions to agents and customers. Ensures turnaround time (TAT) goals and underwriting legal dates are met. This position does not manage others.

Position Type:

Entry Level, Experienced/Professional

Education, Work Experience & Knowledge:

College degree preferred. 1+ year of Property Casual Insurance experience preferred. Basic knowledge and ability to explain Travelers UW philosophy. Basic understanding of regulatory and compliance laws.

Physical Requirements:

Operates standard office equipment (Frequently). Sitting (can stand at will) (Frequently). Use of Keyboards, Sporadic 10-Key (Frequently).

Minimum Qualifications:

High School diploma or equivalent. Minimum 1 year of Insurance experience.

Company Information:

Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Licensing or Certificates:

Incumbents are required to obtain all required authority (quote, issue Underwriting level) within 2 months of transitioning to the floor. Failure to meet the necessary requirements may result in termination of incumbents' employment.

Primary Location:

Knoxville - Tennessee - United States

We are committed to valuing the diversity that exists among our workforce, our business partners, our customers and our communities. With respect to our workforce, we are committed to not only increasing diversity in our hiring at all levels but also fostering an inclusive environment where all employees, regardless of race, color, religion, gender, gender identity, age, national origin, disability, veteran status, marital status, sexual orientation, genetic information or any other status or condition protected by law, can develop and thrive.