McKesson Location Coordinator in Knoxville, Tennessee
McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. McKesson Medical-Surgical provides medical-surgical supplies and equipment to physicians' offices, home care agencies, long-term care facilities and surgery centers. Our catalog includes more than 150,000 national brand products from bandages to exam tables, plus McKesson's own line of high-quality medical-surgical products. We're proud to be the only national distributor serving the entire continuum of healthcare.
Every single McKesson employee contributes to our mission—by joining McKesson Medical-Surgical you act as a catalyst in a chain of events that helps millions of people all over the globe. Your expertise, drive and passion can help us improve everything we touch, from providers to payors to pharmacies. You’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.
Join our team of leaders to begin a rewarding career.
In conjunction with MPCS Compliance Manager, work to achieve positive outcomes related to onsite visits from Regulatory agencies and ACHC surveyors.
Comply with requirements set by the Medicare Supplier Standards and MPCS Compliance Department.
Assist walk-in customers with order placement, translation services, general product information
In conjunctions with Operational Effectiveness Contract Administration Manager, maintain a functioning, clean and organized remote location.
Prioritize work associated with compliance/contractual obligations to take no more than 20% of actual work time distributed over a Fiscal Year.
Manage all facets of regular “day job” per supervising department management
MAJOR GOALS AND RESPONSIBILITIES:
Actively track and follow up on aging Certificates of Medical Necessity and Assignment of Benefits forms to reduce unbilled revenue. Document actions taken during the course of follow up on CMNs and any additional paperwork. Log signed and returned CMNs. Accurately resolve and address problems encountered during the follow up process.
Contact (outbound phone calls) physician’s offices to check the status of outstanding forms on a designated schedule.
Contact patients (outbound phone calls) to discuss Assignment of Benefits or Proof of Delivery requirements and to follow up on unsigned documents.
Create documents required based on payer guidelines and submit them to the designated physician.
Closely monitor the timely filing guidelines of all payers to ensure that outstanding claims are billed within the payers timely filing period.
Receive inbound call volume that can include patient questions, physician information updates, patient complaints, etc.
Identify incorrect patient information and work with the physician and patient to bring the problem to a resolution.
Resend forms as needed to physicians for signature.
Communicate any ongoing documentation issues related to a physician or referral to the applicable sales representative.
Closely monitor and update the billing system – including the Patient, Doctor, Referral, Supporting Documentation and Billing Files.
Validate and Log returned CMNs, AOBs, and PODs in the billing system – contacting the physician’s office or patient to discuss any discrepancies.
Communicate any issues encountered during the documentation retrieval process to the Team Lead and/or Department Manager
PRIMARY PEOPLE CONTACTS:
MPCS Patients and/or Authorized Caregivers, Physicians and their staff, Referrals, Sales Representatives and MPCS staff members.
BEHAVIORAL TRAITS, ATTITUDES AND SKILLS REQUIRED:
Highly assertive, independent decision-maker with excellent communication skills. Detail and results oriented with superior organizational skills. Must have the ability to prioritize. Excellent time management skills.
TOUGHEST PARTS OF THIS JOB:
Managing multiple tasks on a daily basis in a fast paced environment.
ACTIVITY LEVEL: Minimal (High Volume Typing/Desk Work/Driving/Patient Care) with reasonable accommodation.
Performs a variety of clerical duties, such as sorting and filing correspondence, cards, invoices, receipts or other records. Collects information for specified report formats. Maintains files, posting records, compiling statistical data, making and checking calculations, preparing and sorting mail, proofreading, completing forms and checking for accuracy, answering telephones and simple typing. May work in one of the following functions: purchasing, material control, engineering support, human resources, marketing, manufacturing, or other areas.
1 years of clerical experience
Additional Knowledge & Skills
Reading, writing, addition and subtraction skills. Some knowledge of general business machines: such as typewriter, copier, calculator, computer, fax, or other similar machines.
HS Diploma or equivalent
General Office Demands
Benefits & Company Statement
McKesson believes superior performance – individual and team – that helps us drive innovations and solutions to promote better health should be recognized and rewarded. We provide a competitive compensation program to attract, retain and motivate a high-performance workforce, and it’s flexible enough to meet the different needs of our diverse employee population.
We are in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. We partner with payers, hospitals, physician offices, pharmacies, pharmaceutical companies and others across the spectrum of care to build healthier organizations that deliver better care to patients in every setting.
But we can’t do it without you. Every single McKesson employee contributes to our mission—whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. Talented, compassionate people are the future of our company—and of healthcare. At McKesson, you’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.
McKesson is an equal opportunity and affirmative action employer – minorities/females/veterans/persons with disabilities.
Qualified applicants will not be disqualified from consideration for employment based upon criminal history.
No agencies please.
Organization: McKesson Medical Surgical
Title: Location Coordinator
Requisition ID: 18001437