Verizon Product Manager - Managed Security Services in Knoxville, Tennessee
What you’ll be doing...
The Verizon Enterprise Managed Security Service uses best -in-class commercially available technology and proprietary analytics tools that employ machine learning, statistical analysis, artificial intelligence and other advanced techniques to process millions of security events each day. The MSS Product Manageris responsible to ensure our service meets the needs of our customers in an ever changing environment as cyber threats continue to evolve. The Product Manager must be passionate about cyber security and the drive to continue to evolve our service to stay ahead of the bad actors to keep our customers safe.
As Product Manager – Managed Security Services, the candidate will be expected to:
Build vision, strategy, and roadmap for his/her product(s) with an end goal of creating a scalable and sustainable business line and meeting Verizon’s strategic objectives.
Work closely with engineering, operations, finance, sales, marketing and customer support to ensure that projects are appropriately funded, prioritized, and delivered on time and in budget in order to meet revenue targets and customer satisfaction goals.
Facilitate productive cross-portfolio and cross-functional relationships via effective and consistent communications across a global workforce and customer base.
Leverage product and market knowledge to assist cross-functional groups including Product Marketing and Sales personnel.
Partner with the sales, account management, finance and customer service teams to understand the requirements of the target customers and act as the voice of the customer internally.
Evangelize the Product portfolio both inside and outside the company.
Support Problem escalations as required with Sales and Customers.
Manage the Product development process across organizations by ensuring clear direction is communicated to engineering and operations teams when defining and prioritizing features, enhancements, platform improvements, and customer requests.
Own the business case process and align pricing to meet corporate goals.
Facilitate productive cross-portfolio and cross-functional relationships via effective and consistent communication.
Identify and report on Key Performance Indicators (KPIs) to identify trends and opportunities.
Perform regular operation reviews and status updates.
What we’re looking for...
Minimum of 3 years of product management leadership experience with security Software as a Service (SaaS) or Infrastructure as a Service (IaaS) offerings for enterprises.
Experience/Knowledge with one or more of the following:
Managed Security Services, Log Management, , Vulnerability Research, SIEM Tools, etc.
Data Storage & search capabilities
Incident identification and management
Data Science / Big Data
Security compliance standards (i.e. HIPPA, PCI, SOX, GLBA, etc)
Firewall, IDS/IPS, Web Content Filtering, , etc.
IT & Network Security
Experience in management of service to SLA targets and corrective measures/escalations.
Experience with agile development processes and monthly or weekly product release cycles.
Understanding of security concerns pertaining to enterprise customers.
Natural ability to relate to customers and prospects and communicate their needs internally.
Strong technical skills with a Bachelor's degree in computer science, engineering, or related field.
Security Clearance or ability to obtain one a plus.
When you join Verizon...
You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.
Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.