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Shell Indirect Channel Account Manager B2C in Kolkata, India, India

117781BR

Job Title:

Indirect Channel Account Manager B2C

No. of Positions:

1

Job Description:

  1. Deal mainly with Platinum and Gold banded customers

  2. Exceed team and individual KPIs and Productivity measure as set by the Sales Manager.

  3. Plan customer calls and visits to provide the appropriate level of service to existing and new customers with a focus on retaining/expanding existing business relationship.

  4. Increase the value for existing Shell customers through profitability growth by means of win new customers, cross and up selling to existing customers, price management and reduce customers lost.

  5. Develop new opportunities with prospective customers independently and from Sales Manager develop through prospecting joint call coaching.

  6. Understand the activity, business and needs of customers, provide sound information and advice on products and services, and to sell and negotiate win-win solutions with customers.

  7. Plan, monitor and achieve individual and team sales targets (e.g. margin, growth, named customer, CVP and trade debtor target.)

  8. Develop through Sales 1st Behavioural KPIs in the Account Plan, SPANCOP and POPSA.

  9. Be responsible and proactive in HSE issue that affects the individual, the office/field environment and their customers.

  10. Be accountable for own development plan to continuously improve competencies

Auto req ID:

117781BR

Skillpool:

Commercial Business to Business (B2B)

Country of Work Location:

India

Employment Type:

Full Time

Company Description:

Shell began operations in India more than 80 years ago. At Shell India, we invest in our people through our industry-leading development programme, which sees our employees thrive and gain access to experts on a local and global level. To date, we have invested more than US$ 1 billion already in India’s energy sector alone in socially and environmentally responsible ways. It is the only global major to have a fuel retail license in India. The Shell Technology Centre Bangalore, STCB, is one of the three global hubs for technology in the Projects & Technology business of Royal Dutch Shell. In addition, we supply crude, chemicals and technology to public and private sector oil companies, and our Chennai Business Centre provides a wide range of finance, accounting and business services to Shell globally.

Disclaimer:

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date.

Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch/Shell Group companies around the world.

The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand.

Shell is an Equal Opportunity Employer.

Work Location:

Kolkata - Wipro

Requirements:

  • Strong interpersonal skill.

  • Good customer service attitude.

  • Excellent communication skills in both Thai and English.

  • Good working knowledge of the customers operation and financials and awareness of specialist sources of information.

  • Working knowledge of CRM tools.

  • Basic understanding of SAP/ERP systems is desirable

City, State (if applicable):

Kolkata, India

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