IBM Recruitment Coordinator Specialist in KRAKOW, Poland

Job Description

As a Recruitment Coordinator Specialist you will be playing the key role in coordination of the recruitment process on behalf of our Client. Your main responsibility will be daily cooperation and relationship management with Senior Client stakeholders, Candidates and IBM Recruitment Coordinators. As an experienced Coordinator, you will spend half of your time on operational work on most complex cases. With that on-the-job experience, the second half of your time will be spent on helping managing the Recruitment Coordinator team, improving the processes and assuring excellent service for the Client. This is a great opportunity for someone with excellent organizational and communication skills, who is passionate about recruitment administration and willing to grow into a managerial role.

Main Responsibilities

  • Managing the daily responsibilities of a Recruitment Coordinator (50%) (most complex coordination tasks of: scheduling for Client Stakeholders on Executive to CEO level, organizing travel and reimbursement, background checks, cooperation with vendors, onboarding activities, offer packets, ATS maintenance, etc.)

  • Relationship management and acting as the main point of contact for Lead Recruiters, Managers and Candidates of a given Client to ensure best in class service is provided,

  • Interpreting data from the Internal Reporting tool, analyzing capacity and workload level in the team,

  • Workload allocation among the team,

  • Natural point of reference and knowledge sharing for Recruitment Coordinators on the team,

  • Coaching and motivating the team, best practice sharing,

  • Preparing and updating SOPs, flow charts, process maps and account manuals,

  • Designing reports to suggest analytical improvements, identifying trends,

  • Helping the Recruitment Team Lead in on-the-job root cause analysis for escalation handling,

  • Conducting trainings for new employees (Induction Trainings: general and on-the-job), cross-trainings, being cross trained on multiple accounts, acting as a stand-in for accounts needing support,

  • Leading initiatives for the Client (e.g. Innovations, process improvements),

  • Constant aim and proactivity to improve the processes and service,

  • Support the Recruitment Team Lead, Talent Acquisition Manager, Recruiters and Client stakeholders in ad hoc tasks

We offer:

  • Friendly and open atmosphere in the team

  • Stimulating job in multinational environment

  • Challenging projects

  • Competitive salary

  • Private medical care and sport card

About IBM

At IBM, we strive to lead in the invention, development and manufacture of the industry’s most advanced information technologies; including computer systems, software, storage systems and microelectronics. We translate these advanced technologies into value for our customers through our professional solutions, services and consulting businesses worldwide.

About IBM Talent Acquisition Optimization (TAO)

IBM’s Recruitment Process Outsourcing (RPO) manages global staffing operations and large recruitment campaigns for Fortune 500 companies. We offer strong career development and opportunity to work with the world’s top companies in various industries. A positive working atmosphere and friendly environment is enjoyed by everyone in our team.

Required Technical and Professional Expertise

  • Exceptional communication and interpersonal skills and advanced English,

  • RPO / Recruitment Administration experience is a must,

  • Proven record of going beyond the job description of a Recruitment Coordinator (on high-risk accounts preferably), exceeding SLAs and accuracy ratings (99%+), positive feedback from the client and Account Manager,

  • Ability to handle multiple jobs independently or with little supervision, while completing work in a timely and polite manner,

  • Outstanding problem-solving skills,

  • Advanced Microsoft Excel and Power Point skills,

  • Ability to analyze and present data in a visual and written form, preparing reports based on internal Reporting tool (daily reporting tool) and data from various ATS tools,

  • Role model (of positive attitude, behavior, attendance, punctuality, accuracy, efficiency) aligned with the IBM 1-3-9 Purpose,

  • Flawless work ethics and professionalism,

  • 10 % travel annually.

Preferred Tech and Prof Experience

  • At least 2 years’ experience in scheduling

  • Additional foreign language competencies

EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.