IBM Technical Support Engineer in KRAKOW, Poland
We are looking for experienced technical support engineers to join our team in the domain of data warehousing appliance customer support - a critical business driver for IBM and our clients using our IBM Infosphere Information Server line - a unique combination of software and hardware that allows our customers to enter the next level in business analytics.
As a Software Support Engineer, you will be using technical and negotiation skills to diagnose and resolve complex technical problems for clients, ensuring high levels of customer satisfaction.
Handling and solving complex technical problems from our international customers and partners that relate to the technical behavior of IBM Infosphere DataStage Server.
Meeting customer satisfaction targets
Being persistent and innovative in the provision of workarounds; clearly and concisely identifying any product defects
Organizing and prioritizing work effectively and differentiating between decisions that can be made independently and those that should be referred to other specialists or management
Required Technical and Professional Expertise
At least three years of experience in a customer-handling role
Knowledge of the Windows Server and Linux/Unix OS is a must
Knowledge of RDBMS like Oracle,DB2,MS SQL etc.
Understanding of Extract, Transform and Load (ETL) concepts
Fluent command of English and excellent communication skills
Preferred Tech and Prof Experience
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.