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Shell IM Business Analyst in Kuala Lumpur, Malaysia


Job Title:

IM Business Analyst

No. of Positions:


Job Description:

One key principle of Information and Data Management in Shell is to maintain Information and Data and continuously improve its quality. Information and data must retain its structure, content, and context throughout its life cycle at Shell so that it remains fit for its intended purposes in operating, planning and decision making.

Information Management (IM) Business Analyst (BA) is responsible for the definition of the IM needs of the business clients and stakeholders as well as the determination of IM solutions to meet those needs or resolve business problems.

The work involves the execution of IM activities in support of business types within one or more specific upstream business areas such as:

  • Implementation of information quality assurance techniques and data management processes

  • To act as the key representative of the IM organization within the business community

  • To enable compliance with Group Records Management (GRM) and IM Compliance

  • A description of the relevant work scope and deliverables that govern the applicable Information and Data Management for IM Business Analyst herein are outlined below.

Provide operational I&D support to the Production business users, taking full ownership of support issues and managing the resolution of those issues, utilizing other internal/external expertise as required. This includes supporting specific local business needs:

  • The focal point for production data submission to the regulatory body

  • Work with Data Managers from Subsurface & Wells Technical Data Management on any Production Data requests from external parties

  • Coordinate and prepare production information and data, when required for operatorship transfer

  • Provides well-informed advice, typically within a specific technical specialism, ensuring that it is properly understood and appropriately exploited, to enhance the effectiveness of significant activities

  • Develop and maintain in-depth knowledge of the business, processes, applications, information, and data. Participate in the Business Analyst Network and learn from and share information with colleagues within IT and the businesses

  • Takes responsibility for investigative work to determine requirements and specify effective business processes, through improvements in information systems, data management, practices, and procedures. Applies and monitors the use of required modeling and analysis tools, methods and standards.

  • Analyses business processes; identifies alternative solutions, assesses the feasibility and recommends new approaches. Contributes to evaluating the factors that must be addressed in the change programme. Helps establish requirements for the implementation of changes in the business process.

  • Executes and manages tests of new/updated processes. Specifies test environment for whole lifecycle testing (e.g. using a model office concept). Manages the selection/creation of relevant scenarios for testing and ensures that tests reflect realistic operational business conditions. Ensures that tests and results are documented, reported to stakeholders and are available for specification of user instructions.

  • Seek guidance from more experienced BAs and be open to learning on-the-job.

  • Assists to manage companywide GRM and IM Compliance. This is to enable the safeguarding of valuable information to avoid risks, costs, and fines as well as to drive greater value from information


  • Operate as part of local IM Competence Center (IMCC) team, within the Global IM Delivery organization

  • Collaboration and work across portfolios (i.e. Engineering, Subsurface/Wells and Upstream Business) for data integration requirements

  • Proactive engagement with business for embedding I&D and Continuous Improvement (CI) processes to deliver value to the business

  • There is no budgetary responsibility or direct reports associated with this position

  • Ability to work in a fast moving, rapidly changing and dynamic environment

Auto req ID:



Technical Information and Data

Country of Work Location:


Company Description:

Shell is a global leader in power, energy, and gas technology and is working to meet increasing energy demand and supply challenges by delivering smarter products and cleaner energy, infrastructure, and by developing new energy sources while addressing the impact on the environment. Malaysia is one of Shell’s heartlands. The history of Royal Dutch Shell in Malaysia started more than 125 years. Today, Shell maintains a strong multi-faceted presence in the country through our longer-term investments, innovation-sharing, and impact to local communities. We helped pioneer Malaysia’s oil and gas industry and fuelled its growth. We discovered Malaysia’s first oil onshore, then took the industry offshore, and most recently into the technically-challenging depths of Deepwater. Shell’s strong retail network fuels the journeys of millions of Malaysian motorists every day. In fact, Shell is even able to offer one of the most differentiated fuel and lubricant products, some of which were pioneered right here in the country. We fuelled the ambitions of Malaysians: whether the generations of retail business partners; thousands of Shell scholars over the years; young entrepreneurs from our LiveWire programme; or Shell staff and alumni who are Malaysian luminaries today. Shell continues to be one of the top employers in Malaysia with thousands employed in our upstream, midstream and downstream businesses, as well as in our service and support functions.


Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date.

Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch/Shell Group companies around the world.

The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand.

Shell is an Equal Opportunity Employer.

Work Location:

Kuala Lumpur - Menara Shell



  • Experience on Information Management discipline particularly on data management including data extraction and data visualization. Familiar with RDMS databases (eg Oracle, SQLServer etc)

  • Experience with oil & gas industry or knowledge of the oil & gas business will be an added advantage.

Knowledge of:

  • Knowledge in Business Analysis techniques either through academic study or has gained familiarity and practical I&D experience.

  • Knowledge of the definition and application of metadata in conjunction with information publishing and retrieval

  • Knowledge of, and experience in the use of various reporting/visualization tools (eg PowerBI, BO, PowerQuery, crystal report, MS Access etc)

  • Knowledge of, and experience in the use of data query/extraction tools (eg SQLPLUS, PL SQL, VBA etc)

  • Knowledge of, and experience in the use of, electronic and physical document management systems including SharePoint

  • Knowledge in Records Management principles and implementation methods.

Leadership and Interpersonal Skills:

  • A high degree of skill in written and oral communications.

  • Ability to work with a broad community of people from a variety of disciplines and varying levels of IM skills

  • Education

  • A degree or diploma from a higher learning institution in Management Information System (MIS) or Computer Science or any relevant course

City, State (if applicable):

Kuala Lumpur