Oracle IaaS/PaaS CLOUD SUCCESS MANAGER - NIGERIA in Lagos, Nigeria


Preferred Qualifications

Field Customer SuccessManager (CSM) – PaaS/IaaS

Oracle’s Public CloudCustomer Success Team

Oracle's Cloud mission

is to bring its leading enterprise technology and business applications

software to customers, anywhere in the world, through the Internet.

Oracle Cloud is a

broad set of industry-standards based, integrated services that provide

customers with subscription-based access to Oracle Platform Services,

Application Services and Social Services, all completely managed, hosted and

supported by Oracle. With predictable subscription pricing, Oracle Cloud

delivers instant value and productivity for business users, developers and


Oracle’s Cloud Customer

Success Organization is a focused group of Cloud Customer Success experts whose

mission is to drive successful Oracle Public Cloud utilization and

replenishment through the proactive management of all facets of the customer

engagement lifecycle. Join one of the most visible areas of

Oracle’s continued success with Cloud; this is an exciting opportunity to be

part of, and help shape, this new function.

Primary Responsibilities

Reporting into the Director of Customer Success,

the Customer Success Manager will be responsible for driving Oracle Public

Cloud adoption in the Oracle Digital Prime customers and thus ensure on the

long term renewal and expansion of the Cloud Services.

The Customer Success Manager will build,

complement and strengthen the alignment between Oracle Public Cloud and core

business objectives and priorities of our Oracle Digital Prime customers, with

the ultimate goal to increase the business added-value and relationship between

Oracle and its valued customer community.

The Customer Success

Manager will be responsible to stimulate and accelerate customer’s Cloud

adoption through successful on-boarding and utilization of the PaaS and IaaS

services. He/She will need to proactively identify and prioritise use

case scenarios and opportunities, to coordinate and help with the

implementation of the solution, including problem solving, milestone

development and ongoing state of the customer reviews to ensure that customers

maximize their usage of the platform. The Customer Success Manager will be

required to collaborate with PreSales, Support, Sales, Development, Consulting

and Partners ( in general the overall Oracle ecosystem) to coordinate and

improve the customer’s use of Technology Cloud.

Ultimately the success

of the Customer Success Manager ‘s role is driving and securing a high level of

customer satisfaction and ensuring that utilization of Oracle Public Cloud

continues in its upward trajectory.


  • Serve as the primary point ofcontact for Oracle Digital Prime customer’s post Cloud sales activities

  • Assume responsibility forPublic Cloud PaaS and IaaS adoption and issues escalation

  • Driving highcustomer Satisfaction

  • Perform rapidassessments of clients internal technology landscape, identify use casescenarios and deployment targets for Public Cloud technology

  • Responsibility to on-board seed systems onto Public Cloudand provide guidance in identifying opportunities where Oracle PublicCloud can be leveraged and upselling ancillary services and emergingtechnology

  • Conduct regular businessreviews with clients

  • Serve as the customers advocateand provide feedback to product management and development organizations

  • Identifyreplenishment risks and collaborate with Oracle internal teams toremediate and ensure ongoing replenishment

  • Partner withinternal Oracle stakeholders to align account activities with thecustomer's business case and strategy

  • Provide forecasts on likelyfuture customer consumption and renewals

  • Prepare andeducate customers on new features / services

  • Monitor andidentify adoption and utilization trends, provide recommendations based onrisk and customers’ business needs

  • Development ofreference accounts

  • Operate as keyconduit for knowledge transfer to install base

Experience &Qualifications

  • Proven experienceof Oracle Technology success with customers

  • Experience in a customer-facingrole

  • An understandingof development and deployment concepts and tools that enable successfulPublic Cloud deployments

  • Added-valueselling skills

  • Ability to becomea trusted customer advisor and to build a network of influence within thecustomer

  • Proactiveand proven approach to problem solving

  • Enthusiasm,energy and ability to evangelize and expand the footprint of seededmarkets in the public cloud platform

  • Broad knowledgeand experience in Public Cloud ecosystem and IT infrastructure elements

  • Excellentcommunication skills, external customer communication, but also internalcommunication, including escalation coordination

  • Ability to workwith an expanded team within Oracle

  • Flexibility, thisis a high growth area that requires agility

  • Fluent English mandatory

  • Ability to travel50%

Detailed Description and Job Requirements

Drive maximum adoption of Oracle solution and identify/drive product expansion opportunities via high value relationship with the client.

Develop long term partnership with our clients to ensure they remain successful by realizing the full value of their investment with us to ensure client continues/renews contract with Oracle. Responsible for maintaining a high level of client satisfaction by being a liaison between our clients and Oracle

  • s internal operations. Identify product expansion/up sell opportunities. Work with larger clients. Provide input into the CSM methodology and direction. Act as mentor to newer CSMs on a voluntary basis.

Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Recommended 7 to 10 years of professional experience. Demonstrated experience in package systems implementation (CRM, ERP, Consulting experiences) or client facing relationship experience. Understanding of various technical architectures and operating systems. Industry experience is desired.

Job: Sales

Location: NG-NG,Nigeria-Lagos

Job Type: Regular Employee Hire

Organization: Oracle