Verizon Payment Project Test Analyst in Lake Mary, Florida
What you’ll be doing...
As a Consultant, Program/Project Management in Verizon Finance’s, Bill to Cash, Payment System Support and Launch Team you will significantly contribute to the delivery of financial services and applications as an Individual Contributor. The individual in this position will work closely with the project management team and IT to develop and execute user acceptance testing ensuring applications meet approved business and functional requirements. The successful candidate ensures that systems requirements are successfully released to production through support of monthly releases and emergency break-fix releases. This individual also provides day-to-day tier-2 support for client escalations for payment systems.
Responsible for supporting the project management team as subject matter expert for payment/refund applications supporting all aspects of the software development lifecycle: participating on design reviews, delivering UAT test plans and scripts, executing test plans, and ensuring successful production releases.
Maintain ongoing interaction with project management, IT and stakeholders relating to objectives, deliverables, milestones, and operational expectations.
Test functionality of applications against requirements and determines when business requirements have been met.
Diagnose complex software problems, providing root cause analysis for problems encountered during testing; recommends solutions and determines when program requirements have been met.
Ensure work is performed in compliance with departmental procedures, Sarbanes-Oxley, PCI industry regulations and Internal Audit requirements.
Provide input to departmental procedures identifying continuous improvement opportunities.
Provide tier-2 support and maintenance for all Payment/Refund/Communication/Reporting applications specifically Emittance, VEPS, Payment Hub, RDF. Consultant should also be familiar with Quantus, eCRM, OneMessage, iCollect, COA, iFinals, TCMS, ACSS, iVision, JIRA.
Analyze and resolve production related issues providing input for impact assessment, assisting with root cause analysis, resolution, and communications to the front lines and leadership.
Develop, implement and maintain systems, procedures and policies for their assigned work stream or function(s) – specifically payment and refund application support.
Provide product demonstrations and aids with development of training documentation when necessary.
Identifies improvement opportunities for their work stream and works closely with the internal team, external team or service providers (if any) to enable the implementation of improvement opportunities.
Provides subject matter expertise on payment/refund processes to the IT, leadership and Operational teams.
What we’re looking for...
You'll need to have:
Bachelor’s degree or four or more years of work experience.
Four or more years of relevant work experience.
One or more years of experience in support or testing payment processing systems.
Even better if you have:
Lean Six Sigma with a Green Belt, Certified Software Test Engineer (CSTE) or Certified Software Quality Assurance (CSQA) professional certifications.
Intermediate level of SQL understanding for report query and design.
Experience in the technology or telecommunications industry.
Capability to clearly develop and articulate solutions and business requirements and communicate to technical teams.
Operational and business orientation with ability to quickly understanding system capabilities.
Ability to multi-task and work in a self-directed manner.
Detail oriented with strong tracking/organizational skills.
Demonstrated collaboration skills.
Experience in documenting and improving processes.
Experience in Credit Card, Debit Card and ACH payment processing standards.
Ability to thrive in a dynamic environment and meet deadlines.
Self-starter, team player who is able to successfully drive initiatives.
Capability of working effectively in a highly matrixed organization
Strong analytical and problem solving skills.
Experience leading projects that require integration of multiple complex technology systems to deliver new functionality and user experience.
Excellent verbal, written, presentation and influencing skills.
Capability to effectively communicate across all levels of the organization amongst diverse, differing, competing, and/or conflicting perspectives/priorities.
Proven ability to handle and effectively prioritize several projects of varying complexity simultaneously.
Experience in payment processing, including Online, Mobile (phone) and Tablet.
Experience working with design and content teams to deliver an excellent customer experience.
When you join Verizon...
You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.
Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.