Verizon Senior Analyst Revenue Assurance Testing in Lake Mary, Florida
What you’ll be doing...
We innovate constantly to help the biggest names in business work quicker and smarter and we apply the same vision and focus to the way we do business. Billing our customers correctly is a vital part of the customer experience. You’ll be working to identify and resolve issues impacting the accuracy of our customers’ bills to ensure that the process is smooth and seamless. Our Finance function is one of the best in the business and you can help us improve the customer experience every single day.
Writing SQL code to uncover issues impacting customer billing and situations where customers are under- or over-billed.
Investigating root causes, communicating with appropriate investigation teams, and managing work queues to ensure timely resolution.
Working with IT and other teams to resolve basic system issues.
Reviewing daily system operations to monitor completed audits and workflows to other billing teams.
Performing new product / bundle major release project testing.
Reviewing all new products implemented and ensuring projects are implemented with appropriate bill impacts.
Participating in large billing system project validation and testing.
Developing custom queries in Moneta/Benthic to support initial project validation on implementation and sizing of issues.
Reviewing and providing input to bill validation rules to enable enhanced testing capabilities.
Performing regression testing processes for 1st bill period releases.
Providing executive reporting on major releases.
Reviewing and analyzing billing fallout per established rules.
Opening and managing correction of IT trouble tickets.
What we’re looking for...
You’ll need to have:
Bachelor’s degree or four or more years of work experience.
Three or more years of relevant work experience.
Even better if you have:
Bachelor’s degree in Finance, Accounting, Business, Computer Science, or related discipline.
Experience with complex data analytics and coding experience in SQL, C#, Visual Basic/Studio, SSIS packages, and/or Oracle.
Experience with Microsoft Office, particularly Excel.
Demonstrated analytical skills; ability to investigate and determine root cause of issues.
Two or more years of experience working with SQL, Advanced SQL statements, store procedures and data mining.
Demonstrated experience in continuous improvement initiatives and project management.
Demonstrated strong written and verbal communications skills and organization skills.
When you join Verizon...
You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.
Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.