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Merck Senior Vaccine Account Representative - TeleSales in Lansdale, Pennsylvania

Job Description

Our Sales team support our customers by providing clinical information about products, educational information, clinical training programs and resources. We support healthcare providers and healthcare systems meet the goals of the patients in their communities.

The Senior Vaccine Account Representative (VAR) reports to the Customer Team Leader, US Customer Contact Centers - Vaccines and represents the company with assigned customers in coordination with Multi-Specialty Vaccine Sales Representatives (Field Sales).

The Vaccine Account Representative must have strong knowledge of the vaccine market and of our Company's vaccines and must demonstrate sound business judgment, territory management skills, cusatomer service tenets, exemplary sales skills, and an understanding of ordering, fulfillment, and returns processes.

Responsibilities include but are not limited to the following:

  • Disseminating approved product messages

  • Capitalizing on opportunities to sell

  • Providing support around vaccine ordering and account management

  • Building productive relationships with customers

  • The majority of the Vaccine Account Representative's time will be spent on the phone either responding to inbound calls or by proactively contacting assigned customers

  • To achieve excellence, the VAR must achieve specific sales objectives and provide superior account management services in coordination with Field Representatives

This position is based at West Point in Lansdale, Pennsylvania.

Typical hours of operation for US Customer Contact Centers - Vaccines are 8AM – 7PM EST, M-F. To provide vaccine information and support to customers across time zones, job hours vary depending on territory assignments.


  • Bachelor Degree required


  • Superior communication skills (written and oral)

  • Self-motivated, superior organization, interpersonal and leadership qualities

  • Excellent planning skills and good judgment

  • Attention to detail and compliance to our Company's policies is critical


  • Sales experience in vaccines or pharmaceuticals

  • Prior US Customer Contact Center or Inside Sales Experience

  • Analytical/Business acumen

Our Human Health Division maintains a “patient first, profits later” ideology. The organization is comprised of sales, marketing, market access, digital analytics and commercial professionals who are passionate about their role in bringing our medicines to our customers worldwide

Who we are …

Merck & Co., Inc., Kenilworth, New Jersey, USA is known as “Merck” in the United States, Canada & Puerto Rico. We are known as “MSD” in Europe, Middle East, Africa, Latin America & Asia Pacific. We are a global biopharmaceutical leader with a diverse portfolio of prescription medicines, oncology, vaccines and animal health products.

We are driven by our purpose to develop and deliver innovative products that save and improve lives. With 69,000 employees operating in more than 140 countries, we offer state of the art laboratories, plants and offices that are designed to Inspire our employees as we learn, develop and grow in our careers. We are proud of our 125 years of service to humanity and continue to be one of the world’s biggest investors in Research & Development.

What we look for …

In a world of rapid innovation, we seek brave Inventors who want to make an Impact in all aspects of our business, enabling breakthroughs that will affect generations to come. We encourage you to bring your disruptive thinking, collaborative spirit and diverse perspective to our organization. Together we will continue Inventing For Life, Impacting Lives while Inspiring Your Career Growth.





In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

If you need an accommodation for the application process please email us at

For more information about personal rights under Equal Employment Opportunity, visit:

EEOC Poster at

EEOC GINA Supplement​ at

OFCCP EEO Supplement at

OFCCP Pay Transparency Rule at

We are an equal opportunity employer, Minority/Female/Disability/Veteran – proudly embracing diversity in all of its manifestations.

Search Firm Representatives Please Read Carefully

Merck & Co., Inc., Kenilworth, NJ, USA, also known as Merck Sharp & Dohme Corp., Kenilworth, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:



No relocation

VISA Sponsorship:


Travel Requirements:


Flexible Work Arrangements:

Not Specified


Not Indicated

Valid Driving License:


Hazardous Material(s):


Number of Openings:


Requisition ID: R26170