Aetna COBRA Analyst in Lansing, Michigan

Req ID: 55294BR


Supports the COBRA and retiree billing programs for assigned accounts. Administers continuation of group health plan coverage according to departmental and governmentally mandated guidelines and time frames. Provides customer service support to qualified beneficiaries, clients and internal departments.

Fundamental Components:

Provide customer service support to COBRA beneficiaries, retirees, clients and internal departments. Maintain current knowledge of COBRA regulations by using available resources. Process COBRA and retiree elections when qualified beneficiaries elect coverage. Reinstate or terminate coverage in claims/prescription processing system. Notify fully insured clients and internal departments. Coordinate and update client records by processing rate changes. This includes coordinating with the COBRA Analyst to obtain client authorization, communicating with COBRA beneficiaries and updating election forms and COBRA contracts. Gain an understanding of interaction between internal departments, outside vendors, and brokers and the impact each plays in the COBRA process. Work closely with Eligibility and learn COBRA eligibility.


Excellent customer service skills with the ability to communicate effectively with both internal and external customers. Excellent verbal and written communication skills including articulation, spelling, grammar, proofreading, and telephone skills. Strong mathematical skills. Experience with Word and Excel. Data entry skills


The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.


Leadership/Driving a Culture of Compliance/FOUNDATION


Finance/Servicing Customers Profitably/FOUNDATION

Service/Creating a Differentiated Service Experience/FOUNDATION

Service/Handling Service Challenges/FOUNDATION


Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Aetna takes our candidates's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Job Function: Claim

Aetna is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veterans status.