Verizon Network Operations Field Supervisor in Lansing, Michigan
What you’ll be doing...
The Network Operations Supervisor will report to the area manager and interface with directors, project managers, vendors, dispatch centers, and field personnel. This position manages a team of field technicians that are responsible for inside and outside plant activities, CPE installation and project installations (CCR). This team covers installation, repair and maintenance of the long distance and local network equipment and fiber optics in a 7x24 environment. Other aspects of this position involve safety and training compliance, ensuring vehicles are properly maintained, maintaining the technician work schedules, tracking absences and timely completion of timesheet approvals. This is a fast paced environment with plenty of variety.
The position will have active involvement in problem-solving processes and 7x24 availability. The leader will perform productivity assessments, and proactively evaluate, analyze, and recommend solutions to provide a differentiated service experience to Verizon’s customers. The manager will also provide transformation leadership in support of organizational strategies and good practices to create efficiencies within the business that scale to support growth.
The successful candidate will translate business requirements into practical application partnering with leadership, centers, and field partners to establish and implement objectives that achieve organizational goals in the areas of: cost reduction, driving revenue, workforce management effectiveness, and the ability to execute on customer commitments; requires a strong understanding of data analytics/metrics management, and displays a willingness to effectively drive changes across the Enterprise.
Leading, coaching and providing direction to subordinates in support of all work functions.
Motivate and develop technicians.
Provide clarification or explanation of changes, goals and other duties.
Daily governance of KPI’s utilizing various reports, GPS data and observations.
Perform a variety of administrative tasks including but not limited to scheduling, reporting and project tracking.
Manage performance including: Safety, training, quality, productivity and feedback.
Foster an open communication environment.
After hours support.
Frequent travel will be required.
What we’re looking for...
You’ll need to have:
Bachelor’s degree or four or more years of work experience.
Four or more years of relevant work experience.
Valid Driver’s License.
Even better if you have:
Five or more years of supervisory experience in a network, field operations or related environment.
Five or more years of experience in administering processes and policies as they relate to: safety, attendance, performance work rules and code of conduct.
Five or more years of experience and knowledge of the following: CO or Terminal transport systems, DS1 through OCN, DWDM, ULH, Fiber locating, Fiber splicing, outside plant construction and CPE
Five or more years of technical knowledge, specifically basic power knowledge, fiber optics installation, maintenance, voice and data services.
Understanding of basic employment/labor laws.
Critical thinking skills to solve both strategic and tactical challenges on a daily basis with advanced skills to perform complex work; ability to provide clear and timely responses and feedback.
Experience managing budgets, operating margins and financial controls; and strong organization skills that focus on attention to details.
Proven ability to successfully coach and/or provide corrective action as needed
Knowledge and understanding of Lean Six Sigma methodologies and Project Management processes.
Strong leadership capabilities
Ability to manage in a high volume, fast-paced environment
Works well in a team environment
Proven analytical skills with the ability to analyze problems, develop solutions and make sound decisions
Detail oriented with ability to maintain high level of accuracy.
Ability to interact with various levels of management, various departments and with internal and external customers
Self-starter with strong sense of ownership and involvement as well as the ability to perform independently.
When you join Verizon...
You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.
Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.