HCA, Hospital Corporation of America Collections Team Lead in Largo, Florida

Job Summary– The Collections Team Lead is responsible for coordinating day to day activities for Collections operations.

Duties (included but not limited to):

Maintain established departmental policies and procedures, objectives, patient, and customer service policies 

Handle difficult patient and third party follow-up problems 

Monitor pool inventories to ensure accounts are being worked and resolved timely. 

Review and take action on high dollar accounts as directed. 

Perform quality reviews as required by Parallon/SSC policy. 

Assist team members with questions, concerns, and complaints from insurance companies, patients, and other personnel 

Work as a liaison between team members and PAS staff 

Establish working relationships with individuals at insurance companies 

Assist manager with developing team goals and action plans 

Assist with training of new team members 

Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement” 

Other duties as assigned


Organization - proactively prioritizes needs and effectively manages resources 

Communication - communicates clearly and concisely, verbally and in writing. This includes utilizing proper punctuation, correct spelling and the ability to transcribe accurately. 

Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations 

Interpersonal skills - able to work effectively with other employees, patients and external parties 

PC skills - demonstrates proficiency in Microsoft Office applications and others as required 

Leadership - guides individuals and groups toward desired outcome by providing training, advice and feedback to assist/support employees in achieving established performance standards

Tactical execution - assist in monitoring operational processes and making recommendations for changes/adjustments as needed during the implementation or change to new products or processes 

Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures and systems 

Basic skills - demonstrates ability to organize, perform and track multiple tasks accurately in short timeframes, have ability to work quickly and accurately in a fast-paced environment while managing multiple demands, ability to work both independently and collaboratively as a team player, adaptability, analytical and problem solving ability and attention to detail and able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately.


High School diploma or GED required.


At least one year of related experience required

Job: *Finance Acctg Billing Claims & Revenue

Title: Collections Team Lead

Location: Florida-Largo-PAS Tampa

Requisition ID: 08947-150862