HCA, Hospital Corporation of America Collections Team Lead in Largo, Florida
Job Summary– The Collections Team Lead is responsible for coordinating day to day activities for Collections operations.
Duties (included but not limited to):
Maintain established departmental policies and procedures, objectives, patient, and customer service policies
Handle difficult patient and third party follow-up problems
Monitor pool inventories to ensure accounts are being worked and resolved timely.
Review and take action on high dollar accounts as directed.
Perform quality reviews as required by Parallon/SSC policy.
Assist team members with questions, concerns, and complaints from insurance companies, patients, and other personnel
Work as a liaison between team members and PAS staff
Establish working relationships with individuals at insurance companies
Assist manager with developing team goals and action plans
Assist with training of new team members
Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement”
Other duties as assigned
KNOWLEDGE, SKILLS & ABILITIES
Organization - proactively prioritizes needs and effectively manages resources
Communication - communicates clearly and concisely, verbally and in writing. This includes utilizing proper punctuation, correct spelling and the ability to transcribe accurately.
Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations
Interpersonal skills - able to work effectively with other employees, patients and external parties
PC skills - demonstrates proficiency in Microsoft Office applications and others as required
Leadership - guides individuals and groups toward desired outcome by providing training, advice and feedback to assist/support employees in achieving established performance standards
Tactical execution - assist in monitoring operational processes and making recommendations for changes/adjustments as needed during the implementation or change to new products or processes
Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures and systems
Basic skills - demonstrates ability to organize, perform and track multiple tasks accurately in short timeframes, have ability to work quickly and accurately in a fast-paced environment while managing multiple demands, ability to work both independently and collaboratively as a team player, adaptability, analytical and problem solving ability and attention to detail and able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately.
High School diploma or GED required.
At least one year of related experience required
Job: *Finance Acctg Billing Claims & Revenue
Title: Collections Team Lead
Location: Florida-Largo-PAS Tampa
Requisition ID: 08947-150862