HCA, Hospital Corporation of America Overpayment Analyst in Largo, Florida
Job Summary– The Overpayment Analyst is responsible for researching and resolving overpayment discrepancies, credit balances, returned hospital refund checks and handling patient concerns as needed.
Duties (included but not limited to): • Perform and validate discrepancy reason coding • Initiate refunds of identified overpayments and resolve open discrepancies • Monitor take-backs and initiate refunds as appropriate. • Review and resolve credit balances • Accept phone calls and resolve patient concerns related to account balances • Research returned refund checks and take the necessary action to resolve. • Identify problem accounts/processes/trends and escalate as appropriate • Utilize effective documentation standards that support a strong historical record of actions taken on the account. • Ability to perform basic math to ensure accurate statement of accounts receivable • Meet the productivity and quality standards of the organization • Timely completion and comprehension of all educational requirements • Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement” • Other duties as assigned
KNOWLEDGE, SKILLS & ABILITIES • Communication - communicates clearly and concisely, verbally and in writing. This includes utilizing proper punctuation, correct spelling and the ability to transcribe accurately. • Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations • Interpersonal skills - able to work effectively with other employees, patients and external parties • PC skills - demonstrates proficiency in Microsoft Office applications and others as required • Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures and systems • Basic skills - demonstrates ability to organize, perform and track multiple tasks accurately in short timeframes, have ability to work quickly and accurately in a fast-paced environment while managing multiple demands, ability to work both independently and collaboratively as a team player, adaptability, analytical and problem solving ability and attention to detail and able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately.
EDUCATION High school diploma or GED required.
EXPERIENCE One year of related experience required.
Job: *Admitting Registration Clerical & Scheduling
Title: Overpayment Analyst
Location: Florida-Largo-PAS Tampa
Requisition ID: 08947-146480