HCA, Hospital Corporation of America Director Volunteer Services in Las Vegas, Nevada

_MountainView Hospital_ MountainView Hospital is a state of the art, full service medical facility located in the heart of Northwest Las Vegas, one of the fastest growing areas in the Valley. With a dedicated and talented staff of employees and outstanding physicians, MountainView Hospital is recognized for high patient satisfaction and for providing quality and compassionate care to our community since 1996. MountainView features nationally recognized programs including a top cardiovascular thoracic center, the renowned Las Vegas Institute for Robotic Surgery, an Accredited Chest Pain Center and Certified Stroke Center. Other areas of excellence include emergency care, urology and gynecological services, orthopedics, vascular care and inpatient rehabilitation unit. The hospital is a member of the respected Sunrise Health System consisting of Sunrise Hospital, Sunrise Children’s Hospital, Southern Hills Hospital and several surgery and diagnostic imaging centers offering a complete range of specialized and technologically advanced services.

The Director of Volunteer Services is responsible for the operations of the Volunteer Services Department in accordance with Hospital Mission & Vision, and for the recruitment and training of all volunteers.

The Director recruits, onboards and maintains adult volunteers to serve the organization. Oversees the junior volunteer summer program. Maintains all records in accordance with hospital policy and Joint Commission. Spearheads and maintains the hospital’s amenity cart to impact patient satisfaction. Participates in hospital committees where appropriate. The director serves as the primary point person for volunteers.

KEY ACCOUNTABILITIES: Planning, Organization and Development: Develop a strategy and infrastructure for mission‐driven volunteer engagement. 1. Develop and implement goals and objectives for the volunteer program 2. Conduct ongoing evaluation of the program and services delivered by volunteers, recommending and implementing improvements as identified and/or necessary 3. Write volunteer position descriptions in consultation with appropriate staff members

Supporting the Patient Experience:Ensure that volunteers are living out the organizations Mission, Vision and Values, while supporting initiatives of the hospital 1. Maintain and enhance the hospital’s Amenity Cart program

Community and Leadership Support and Engagement: Cultivate and demonstrate community interest and executive commitment to volunteer engagement 1. Develop and implement effective strategies to recruit and retain qualified volunteers with the appropriate abilities and aptitudes

Resource Allocation: Identify and request allocation of sufficient resources (time, funds, people, and tools) to support the volunteer program and engagement

Tracking and Evaluation: Track the activity, outputs and outcomes of volunteer contributions, and monitor the quality of the volunteer experience 1. Maintain recordkeeping system for tracking volunteer hours with consistent procedures 2. Establish and implement a process for evaluating the contributions of individual volunteers and the effectiveness of each position in serving organizational goals 3. Prepare an annual report of the contributions made through the volunteer program

Effective Intake, Onboarding and Training: Train volunteers and staff on their respective roles 1. Develop and implement application and interview protocols for potential volunteers to achieve the best match between the skills, qualifications and interests of the volunteers and the needs of the organization 2. Ensure that volunteers are given appropriate training to be successful in their positions

Technology and Communications:Evaluate and recommend technology that will support the volunteer program 1. Advance adoption of participation and tracking software (existing and/or new) 2. Determine communication protocols for volunteers and those working with them


Education: * Bachelor’s Degree

License/Cert: * None required

Experience: * 3 years previous volunteer program experience required

Special Skills: * Interpersonal skills necessary to deal effectively with a diverse group of individuals, as well as to establish effective working relationships with fellow employees. * Extensive knowledge of the community. * Comprehensive understanding of Company and Department Policies, Procedures, and Operations.

Job: *Directors & Managers

Title: Director Volunteer Services

Location: Nevada-Las Vegas-MountainView Hospital

Requisition ID: 02270-9166