American Water Lead Operations Support Rep in Lawson, Missouri

Founded in 1886, American Water is the largest and most geographically diverse publicly traded U.S. water and wastewater utility company. With headquarters in Voorhees, N.J., the company employs over 7,000 dedicated professionals who provide regulated and market-based drinking water, wastewater and other related services to an estimated 15 million people in 46 states and Ontario, Canada. To learn more about American Water and additional career opportunities, visit

Primary Role

Responsible for performing a variety of complex administrative activities and support involving the operations of water treatment and distribution systems, waste water treatment and collection systems, field operations and/or regulatory compliance. Hours are M-F 7:00 am -3:30 pm.

Key Accountabilities

  • Processes and maintains a variety of complex accounting information including, but not limited to, payroll, accounts payable, invoices, inventory issues/receipts, purchase orders, customer payments, and bank deposits. Researches, compiles and updates information in various systems, including database, spreadsheet and word processing programs. Maintains financial and/or other business records, journals and ledgers. (30%)

  • Interacts with internal/external customers regarding various issues and provides any additional assistance. Researches and resolves critical customer questions, concerns, difficulties, inquiries and/or problems. (30%)

  • Prepares and responds to data requests and executes work orders, service orders, error reports, set-ups, etc. in various configurations such as Powerplant, MapCall, SAP and Orcom. Compiles and reviews numerous multifaceted reports on a daily/weekly/monthly basis. (30%)

  • Performs other duties as assigned. (10%)

Knowledge / Skills

  • Excellent knowledge of office procedures.

  • Excellent math knowledge.

  • Excellent knowledge of water distribution systems and water and wastewater field operations.

  • Excellent working knowledge of computer programs.


Functional / Technical Skills

Learning on the Fly

Organizational Agility

Problem Solving

Time Management

Experience / Education


Minimum of 5+ year’s related clerical experience desired.


High School graduate or state recognized education equivalency certificate required

Some college courses preferred.

Work Environment

General office environment.

In some instances must be able to lift up to 10 lbs. maximum and occasionally lift various items.

Travel Requirements

None or minimal travel.


  • Highly Communicative – Positive & Outgoing Interaction Skills

  • Excellent Servant-Leadership skills, attitude and abilities.

  • Self-started / Highly Motivated

  • Desire to Excel / Improve

  • Highly Adaptive

  • Highly Organized

  • Proficient Prioritization

  • Join American Water...We Keep Life Flowing*™

  • American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants* based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because he or she is an individual with a disability, protected veteran or other status protected by federal, state, and local laws.