Marsh & McLennan Quality Control Assessor in Leeds, United Kingdom

Job Title: Quality Control Assessor

Reporting to: Quality Control Team Manager

Location: Leeds

Key Purpose of Post:

To conduct compliance call monitoring and regular quality audits, in line with an agreed call monitoring and audit schedule, providing accurate and detailed feedback to support the overall compliance and quality culture of the business.

Key Duties / Responsibilities:

To conduct regular audits in line with an agreed audit schedule relating to all processes and procedures within the New Business, Customer Services, and Renewals Departments, ensuring all feedback and results are accurate and relevant To work closely with management of both the New Business and Renewals departments to support them in auditing areas of under/over performance to assist them to achieve their relevant KPI’s To carry out adhoc activity as identified by business leaders, including but not limited to temporary work activity support across the business Support and participate in the creation and implementation of new audits, guidance and reporting methods Support all areas of the operation by assisting the roll out of process changes and delivering training updates whenever necessary To ensure adherence in respect of rules and requirements of the Financial Conduct Authority and Data Protection Act and all other legal and regulatory bodies relevant to own role Through positive and regular communication build and maintain effective relationships with all other key areas of the business Qualifications

ESSENTIAL

DESIRABLE

Qualifications

· Educated to at least GCSE standard

· Cert CII · NVQ in related discipline

Experience

· Previous experience in a quality, compliance monitoring and audit role in a regulated environment

· Experience of working within a fast paced environment, with rapidly changing priorities and working to tight deadlines

· Experience in a quality compliance and audit role within a Sales environment

· Experience in a quality, compliance and audit role within the financial services sector, in particular the insurance industry

Key knowledge and skills

· Good literacy and numerical skills, with attention to detail and confident when working with numbers and data

· Ability to use, Microsoft Excel, Word

· Excellent communication skills both verbally and written

· Sound decision making skills

· Excellent planning and organisation skills with effective time management

· Knowledge of the Principles of Insurance

Personal attributes

· Professional · Personal integrity · Self- Motivated · A positive ‘can’ do approach to problem solving · Confident and able to work on own initiative · Strong interpersonal skills

Special Circumstances

n/a

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