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American Water Operations Generalist in Lexington, Kentucky

Founded in 1886, American Water is the largest and most geographically diverse publicly traded U.S. water and wastewater utility company. With headquarters in Camden, NJ, the company employs over 7,000 dedicated professionals who provide regulated and market-based drinking water, wastewater and other related services to an estimated 15 million people in 46 states and Ontario, Canada. To learn more about American Water and additional career opportunities, visit

Primary Role

Responsible for performing field service duties, reading maps and drawings, reading meters, making necessary repairs to pipeline related facilities and maintaining customer service while preforming other duties as assigned by supervisor. Operate various tools and equipment and must be able to work in a variety of inclement weather conditions and be on call per the on-call schedule. Hours: Wed-Su 7:30 am-4:00 pm

Key Accountabilities

  • Executes service order requests from customers (turn on and turn off service as needed).

  • Investigates customer complaints to determine and/or take corrective actions. Reads maps and other drawings. (20%)

  • Operates company vehicles and equipment, including dump truck, backhoe and other equipment required to perform field service duties. Operates various hand and power tools. (20%)

  • Reads meters as required by daily schedules. Performs work in meter boxes, confined spaces, trenches and excavations. (20%)

  • Operates and repairs distribution system, including operating valves, manual digging, tapping into pressurized mains and service lines, and installing repair clamps. (20%)

  • Performs other duties as assigned to be determined by Operations Supervisor. (20%)

Knowledge / Skills

Understanding of water system maintenance to include the execution of customer service orders, meter reading, and backhoe operation.


Champions safety

Customer obsessed

Cultivates innovation

Nimble learning

Drives Results


Experience / Education


One to three (1 to 3) years preferred. Must be familiar with company procedures regarding customer service, meter reading, and distribution system maintenance duties.


High School graduate or state recognized education equivalency certificate required

Licensing & Certifications

CDL preferred.

Will need to obtain a Waste Water License and a Distribution License

Licensing & Certifications

CDL preferred.

Work Environment

Outdoor work during seasonal heat and cold, and other adverse weather conditions

Travel Requirements

Travel required within the distribution system. Limited travel related to training.

  • Join American Water...We Keep Life Flowing*™

  • American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants* based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because he or she is an individual with a disability, protected veteran or other status protected by federal, state, and local laws.