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Samaritan Health Services Clinical Workflow Specialist in Lincoln City, Oregon

Samaritan Health Services * SHS IS Service Operations

Lincoln City, OR

Technical/ Information Services

1.0 (80 hrs/pp), Varies,

  • JOB SUMMARY/PURPOSE

  • Serves as the initial point of contact for clinical end users of the electronic health record. Provides usage support and facilitates adoption of the electronic health record. Supports staff and leadership in adopting and integrating electronic health records into practice and workflows.

  • DEPARTMENT DESCRIPTION

  • Information Services is committed to providing leadership, support and coordination of technology and project management services at Samaritan Health Services. The IS Customer Experience functions manages the operations of our existing services. Our team includes the 24/7 service desk, desktop solutions, application operations, EHR operations and operations development.

    • This position is primarily based in the Lincoln City community. Coverage could be needed at all SHS sites if necessary.
    • EXPERIENCE/EDUCATION/QUALIFICATIONS
  • High school diploma or equivalent required. Associate's degree preferred.

  • Two (2) years experience in a healthcare setting required.

  • Experience or training in the following required:

  • Computer applications.

  • Clinical workflows for inpatient and outpatient medical facility.

  • Medical terminology.

  • Credential in a minimum of one (1) Epic application required within one (1) year of hire.

  • Experience in providing Epic support preferred.

  • If responsible for ambulatory setting float duties, then experience or training providing Epic support in an ambulatory setting required.

  • KNOWLEDGE/SKILLS/ABILITIES

  • Communication: Effective written and verbal communication skills to perform group presentations, tactfully discuss issues, and listen to and understand complex information/situations. Ability to work with all levels within the organization, facilitate communication, and effectively document related activities.

  • Computer Literacy: Knowledge of electronic equipment, computer hardware and software. Ability to operate applications, enter data, and manipulate and process information. Proficiency in computer applications, including word processing, spreadsheets, databases, and information systems.

  • Confidentiality: Knowledge of State and Federal (HIPAA) laws pertaining to confidentiality of protected health information. Ability to comply with laws and maintain confidentiality of patient information.

  • Customer Service: Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.

  • Time Management: Ability to organize, plan and prioritize work to complete within required time frames and to follow-up on pending issues. Ability to perform multiple tasks simultaneously and thrive in dynamic fast-paced environments and under pressure.

  • PHYSICAL DEMANDS

  • Rarely (1 - 10% of the time)

Occasionally (11 - 33% of the time)

Frequently (34 - 66% of the time)

Continually (67 – 100% of the time)

CLIMB - STAIRS

CLIMB - LADDER

LIFT (Floor to Waist: 0"-36") 20 - 40 Lbs

LIFT (Knee to chest: 24"-54") 0 - 20 Lbs

LIFT (Waist to Eye: up to 54") 0 - 20 Lbs

LIFT (Overhead: 54" and above) 0 - 20 Lbs

CARRY 1-handed, 0 - 20 pounds

CARRY 2-handed, 0 - 20 pounds

KNEEL (on knees)

LIFT (Floor to Waist: 0"-36") 0 - 20 Lbs

SQUAT Static (hold >30 sec)

BEND FORWARD at waist

SQUAT Repetitive

ROTATE TRUNK Sitting

ROTATE TRUNK Standing

REACH - Upward

PUSH (0-20 pounds force)

PULL (0-20 pounds force)

SIT

STAND

WALK - LEVEL SURFACE

REACH - Forward

MANUAL DEXTERITY Hands/wrists

FINGER DEXTERITY

GRASP Hand/Fist

PINCH Fingers

None specified

Posted: 09/24/2019

Req #: 44922

Start Time: Varies

Weekend Required: Occasional

Overtime Rule: 40

End Time: Varies

Salary Range: $21.98 - $32.27

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