Oracle Customer Design Engineer in Lombard, Illinois
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As an Advisory Systems Engineer, you are expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management. Further, the Advisory Systems Engineer is sought by customers and Oracle employees to provide expert technical advice.
Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the absolute highest levels of customer satisfaction. Both a Bachelors and Masters degree in Computer Science, Engineering or equivalent experience 8 years related experience prior to taking this position. In addition, experience with Oracle*s core products, applications, and tools.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.
Experienced and high performing technical engineer with deep technical knowledge of customer environments, monitoring techniques and management designs. Overall owner of the customer's comprehensive ACS Cloud Operations service technical and monitoring solution from post-sale through the implementation phase and then handover to operations. Ability to work closely with new customers and the Implementation team to design and implement a robust monitoring and management solution applicable to the service levels purchased by the customer. Experienced technical design engineer able to perform tuning and advanced trouble shooting in areas of storage, networking, Linux, Unix, MS windows etc.
Primary technical resource during the customer implementation phase. This entails gathering customer specific requirements and documenting all aspects of the environment as required to build the monitoring solution.
Design, develop and implement monitoring and management solutions for Oracle customers.
Perform all necessary design and development work necessary to place a new customer into production.
Undertake consultancy, professional services and build work as required.
Negotiate middle ground with customers when their best practices don t align with our pre-requisites.
Discuss connectivity requirements with customer staff and implement the connectivity via negotiated option.
Work with customers to build and configure the Oracle Advanced Support Gateway as part of the provisioning process.
Work with Oracle services engineering team members to enhance our capability to monitor/manage various technologies effectively.
Systems, Storage, Security, Network, Server, Database advanced technical and ITIL certifications.
Technology Certification: Oracle Enterprise Manager, Oracle Enterprise Linux, Oracle DBA, Weblogic
At least 5 years experience working with IT customers.
The role requires expertise and hands-on knowledge in the following core technologies:
Must have 3 years hands on experience with Oracle Enterprise Manager 12c or 13c.
Experience with Oracle s Fusion Middleware framework: Includes Weblogic 11g , SOA Suite 11g.
Strong monitoring, instrumentation, capacity measurements and performance or issue troubleshooting
Knowledge of Java application deployment process best practices
Expertise with RDBMS (Oracle preferred), SQL and Unix Administration
Experience in the setting up or administration of Microsoft Windows Server 2012 R2 or later preferred but not essential
Strong scripting skills: Bourne shell minimum. Perl, WLST, and Python
Strong knowledge of best practices around securing and auditing such as HTTP authentication and WS-Security authentication using SAML and Username Tokens
Multi-tasking, working independently and as part of a team in a fast-paced environment.
Technical Coordination: Coordinate and direct technical implementation meeting with customer's IT staff and/or Systems Integrator including being responsible for understanding the architectural design of a customer environment and taking this into account when developing a monitoring solution.
EM12c Administration - Responsible for developing a monitoring and management solution for customers - includes installing and configuring the systems monitoring solution for specific technologies
Strong Teamwork: Work with other Customer Design Engineers to identify the optimum configuration of the remote monitoring platform within the customer network. The solution must adhere to customer s security and performance requirements.
Monitoring Solution Design: During the implementation phase, seek to understand unfamiliar elements and develop monitoring/management solutions for them. It may require augmenting existing solutions using plug-in framework.
Monitoring Solution Design: Work with the customer and internal operations team to understand special operational requirements and developing a solution that fits into the existing operational framework, while still accommodating customer needs.
Project team member: Used to working as par tof a project team where deadlines must be met in order to deliver a product or servcie on time and within budget. Understanding the importance of communicating status, risks and issues to the project manager in a timely manner.
Title: Customer Design Engineer
Location: United States
Requisition ID: 1800151F
Other Locations: CA-Canada