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Oracle Expert Services , Senior Principal Consultant in Lombard, Illinois

An experienced consulting professional who has a broad understanding of solutions, industry best practices, multiple business processes or technology designs within a product/technology family. Operates independently to provide quality work products to an engagement. Performs varied and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs. Applies Oracle methodology, company procedures, and leading practices.

Operates independently to provide quality work products to an engagement. Performs varied and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs. Applies Oracle methodology, company procedures, and leading practices. Demonstrates expertise to deliver functional and technical solutions on moderately complex customer engagements. May lead the solution design and implementation aspects of engagement(s) ensuring high quality, integrated software solutions within constraints of time and budget. May act as the team lead on projects, providing coaching, guidance and feedback to develop skills of team members. Effectively consults with management of customer organizations. Participates in business development activities. Develops and leads detailed solutions for moderately complex projects.

6-8 years of experience relevant to this position including 3-4 years consulting experience preferred. Undergraduate degree or equivalent experience preferred. Product or technical expertise relevant to practice focus. Ability to communicate effectively. Ability to build rapport with team members and clients. Ability to travel as needed.

Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.

Position : Expert Services , Sr Principal Consultant

Location : Naitionwide

KEY OBJECTIVES AND ROLE SUMMARY

Expert is a key team within the CXM Consulting Org responsible for driving business value through ground breaking strategies, the application of Oracles latest technologies, and delivery execution across our customer base. Made up of Oracle certified Consultants and experienced Marketers & Technologists, this team is equipped to solve a marketers toughest problem.

The Sr Principal Consultant plays an important role in the CXM services ecosystem. In this position, you will lead an enterprise book of business representative of Oracles most strategic and cutting edge Clientele. You will deliver an elevated customer experience by infusing domain expertise through tailored strategies, innovative solution design, and impeccable execution. The Sr Principal Consultant is part of a niche group of marketing & technology experts responsible for defining best practices, sparking product adoption & innovation through speaking opportunities, and participate in Oracle social channels as an SME.

In this position, you will work with C-Level executives, marketing & branding teams, IT, media planners, web developers, data engineers, and 3rdparty partners to ensure adoption and success on the Eloqua/Responsys product suite. Clients will depend on you to align Oracle’s technology with their revenue, marketing, and analytics needs, which you will incorporate into the client’s ongoing strategy. Building a strong personal brand in the community, mentoring peers, and providing ongoing sales support will be essential in growing an individual and overall Expert customer portfolio.

Overview

  • Accounts: Own and grow an individual book of business within primary product line.

  • Client Engagement Activitiesinclude, but not limited to:

o Discovery: focused around customers business goals & objectives, engagement priorities, & understanding their present marketing maturity & technology expertise

o Assessment: Platform & Program Configuration

o Business Plan: develop a plan that aligns with Customers goals, objectives & assessment findings/recommendations. Outcome will result in 1 or more projects designed to generate tangible results against overall goals.

o Project plancreation and ongoing management thereof

o Presentations: assessment results and recommendations, QBR, relevant industry or technology news, and more

o Customer Meeting Cadence: account status, QBR, business plan performance update, etc

o Documentation: Client and engagement related that supports all aspects of service delivered.

o Technology:Training, Best Practices, & Advisory on CXM product suite, martech stack, multi-channel integrations, adoption of new functionality, and more.

o Customer Ambassador: serve as a liaison and consultant for our customers by navigating the Oracle network

o Staff Augmentation

o And More!

  • Pursuit: service expansion via upsell/cross sell, engagement renewals, and new net pursuit support. Activities include: RFP support, program assessment, prospect sales support, presenting Expert offering, scoping of customer needs in relation to Expert offering, LOE & proposal development, etc

  • Cross-Functional Initiatives & Partnerships: establish relationships with Sales, Product, Engineering, Support, Marketing, Research, and sister CXM teams representing the voice of the customer and the direction of today’s market.

  • Expertise: Develop deep expertise in relation to Oracle’s CXM Product Suite, knowledge of external partner integrations, email marketing & best practices, and more. This expertise may be leveraged via Oracle speaking engagements/webinars, social media contributions (blogging, articles, website), etc

  • Offering: providing ongoing input to overall Expert offering keeping services relevant and fresh for today’s marketer

RELEVANT EXPERIENCE and TRAINING

/(Indicate the essential experience, qualifications and attributes required to perform this position effectively)/

6 years of experience relevant to this position including 3 years consulting experience and 2 year of engagement/team leadership experience. Undergraduate degree or equivalent experience preferred. Product or technical expertise relevant to practice focus. Ability to communicate effectively. Ability to build rapport with team members and clients. Ability to travel as needed.

SKILLS & EXPERIENCE REQUIRED:

  • 6 years Modern Marketing experience

  • 3 years consulting experience

  • 2 Years project management experience

  • 1 year deep experience in Eloqua or Responsys or similar competitor tool

  • Exceptional communication, interpersonal and support skills

  • Exceptional client services with a consultative approach

  • High energy and ambition to drive success for customers

  • Proficiency with IT/software solutions design, configuration, and implementation

  • Deep technology experience in B2B or B2C software, CRM and marketing automation is a very strong asset

  • Post Secondary Education in Computer Science, Engineering, or Business is an asset.

Due to the nature of the clients and the work, US Citizens and Green Card Holders (GC) / EAD only - no work sponsorships are available currently.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran’s status or any other characteristic protected by law.

Job: *Consulting

Organization: *Oracle

Title: Expert Services , Senior Principal Consultant

Location: United States

Requisition ID: 20001172

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