Marsh & McLennan Business Training Manager in London, United Kingdom

Provide expertise in training delivery and related subjects, managing and documenting the full lifecycle from needs analysis through to execution of whatever an assignment requires (i.e. classroom, system training, presentations etc.). Work with stakeholders to help them understand the importance of training as part of any change to secure quality end outcomes.

Dependent on portfolio and workloads, from time to time, the role will be very comfortable ‘rolling up sleeves’ and taking on non-training assignments within the Business Project Management and Change team i.e. project managing small/medium business projects or initiatives, undertaking analysis etc.

Main Responsibilities

When assigned, provide expertise in all training related matters, working with project manager/Team to define and plan what is required Deliver agreed training within the time, cost and quality parameters agreed Engage stakeholders as the subject matter expert in all training matters relating to system or process change Provide mentoring and coaching to project managers to ensure training is routinely incorporated into planning Will develop a simplified end to end training methodology for the department with associated templates to create a repeatable and lasting process Review and evaluate business case proposals to ensure the training considerations have been captured Prepare related storyboards for presentation to senior management When assigned, can take on project management assignments and deliver small to medium projects safely and predictably


Role may feature a limited amount of travel dependent on assignment

Qualifications 4-5 years minimum of professional training experience, preferably within a financial services environment Demonstrate and evidence practitioner level experience of managing initiatives through the full lifecycle of training delivery Demonstrate practitioner level experience of delivering end user training (classroom, presentation, manuals, guides etc.), familiarity with creating/delivering e-training desirable Proven self-starter with ability to work independently and ‘get stuck in’ Must have excellent ability to effectively communicate verbally and in writing to executive audiences Ability to deal effectively with ambiguity and change Excellent follow-up skills and attention to details Ability to meet tight deadlines for deliverables Excellent interpersonal skills and demonstrated ability to work effectively in a team environment are also required One or more of the following qualifications desirable; PMP, Prince2, Change Management Marsh is a global leader in insurance broking and risk management. In more than 130 countries, our experts in every facet of risk and across industries help clients to anticipate, quantify, and more fully understand the range of risks they face. We work with clients of all sizes to define, design, and deliver innovative solutions to better quantify and manage risk. We offer risk management, risk consulting, insurance broking, alternative risk financing, and insurance program management services to businesses, government entities, organizations, and individuals around the world. To every client interaction we bring an unmatched combination of deep intellectual capital, industry-specific expertise, global experience, and collaboration. Since 1871, clients have relied on Marsh for trusted advice, to represent their interests in the marketplace, make sense of an increasingly complex world, and help turn risks into new opportunities for growth. Our more than 30,000 colleagues work on behalf of our clients, who are enterprises of all sizes in every industry, and include individuals, multinational organizations, and government entities worldwide. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. Visit for more information and follow us on LinkedIn and Twitter @MarshGlobal Marsh and its separately incorporated operating entities around the world are part of Marsh & McLennan Companies, a publicly held company (ticker symbol: MMC). Marsh & McLennan Companies offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, 401K, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. For more information, please visit us at: Marsh & McLennan Companies and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.