Marsh & McLennan Client Retention Leader in London, United Kingdom

Mercer Marsh Benefits provides clients with a single source for managing the costs, people risks, and complexities of employee benefits. Our benefits professionals, located in 135 countries and servicing clients in more than 150 countries, are deeply knowledgeable about their local markets. Through our locally established businesses, we have a unique common platform which allows us to serve clients with global consistency and locally unique solutions. As a pivotal part of Mercer Marsh Benefits, the Global Benefits Management Team is responsible for the sales, delivery and service of global consulting, co-ordination, broking and technology solutions to the world’s largest multinational corporations. A new, dedicated team, we were established to ensure we grow and retain our clients, whilst ensuring continuing innovation of our market-leading proposition. You will join a passionate, client-centric, growth-obsessed team responsible for a portfolio of clients that contributes a significant portion of revenue annually and is key to Mercer Marsh Benefits growth strategy over the next three years. The Client Retention Leader will be responsible for the successful retention of our largest, most valuable and strategically important GBM accounts. In this highly visible, strategic, global sales role within the GBM Commercial and Sales Team, you will ensure we continue to achieve market-leading retention rates. Essential Functions Takes a sales based approach to the upsell and retention of key GBM clients Creates and executes a sales retention strategy with Global Client Managers/Global Consultants for clients within 12-18 months of contract renewal Lead all GBM rebids on identified clients Takes full GBM proposition to existing clients to sell next phase of journey and avoids RFP process to secure contract renewal of 3-5 years Owns GBM client “At Risk” process and assigns roles and actions within the client team; reporting to leadership on monthly basis on key metrics and performance statistics, by client. Qualifications Minimum of five years of successful client retention experience Global role, with extensive travel – location flexible Excellent negotiation skills, and a proven track record of success in complex and lengthy sales cycle opportunities Experience in working with senior management to align sales strategies and solutions Excellent verbal and written communication skills Strong influencing and negotiation skills Desirable second language of French, German, Spanish or Italian Experience in HR/EB consulting, HR technology or related fields Competency in Microsoft Office and Salesforce At Mercer, we make a difference in the lives of more than 110 million people every day by advancing their health, wealth, and careers. We’re in the business of creating more secure and rewarding futures for our clients and their employees — whether we’re designing affordable health plans, assuring income for retirement or aligning workers with workforce needs. Using analysis and insights as catalysts for change, we anticipate and understand the individual impact of business decisions, now and in the future. We see people’s current and future needs through a lens of innovation, and our holistic view, specialized expertise, and deep analytical rigor underpin each and every idea and solution we offer. For more than 70 years, we’ve turned our insights into actions, enabling people around the globe to live, work, and retire well. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. At Mercer, we say we Make Tomorrow, Today . Visit for more information and follow us on LinkedIn and Twitter @Mercer Marsh & McLennan Companies offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, 401K, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. For more information, please visit us at: . Mercer LLC and its separately incorporated operating entities around the world are part of Marsh & McLennan Companies, a publicly held company (ticker symbol: MMC). Marsh & McLennan Companies and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers. R047330-en R047330