Oracle Data Center Supervisor - Acton in London, United Kingdom

Data Center Supervisor - Acton

Preferred Qualifications

Job description

Data Centre Manager / Supervisor

Acton - London

No shift work required

Excellent salary and package

Please only apply if you have experience in line managing a team (including appraisals, performance reviews, hiring new team members etc) AND have not interviewed for Bare Metal / OCI data centre team in the last 9 months.

The next 5-10 years will see the software industry move away from on-premise software solutions towards software delivery via cloud based services. Oracle number one strength is the size and strength of our software portfolio to which most of the business world is already addicted.

Our vision is to bring this to the Cloud from our app server and development tools to our dataset and people management software. We already have the core infrastructure that all of this is built on.

The future is about providing higher level services that companies can consume on demand. Oracle is now recognised as a significant hyper-scale cloud provider offering hybrid capabilities bridging the gap between on premise infrastructure and the Cloud to manage workloads in a secure, efficient and cost-effective way.

Oracle plans to manoeuvre the entire company’s tech focus to provide this.

Are you an experienced Data Centre Supervisor /Manager that has experience from racking & stacking to deployment & decommissioning – and everything in between? Interested in new challenges and being part of a newly created team working on critical projects? Then we’d like to talk to you!

An Oracle Data Centre Supervisor will be the technical liaison between the technology teams and the Data Centre Environment. You are able to troubleshoot and solve all but the most complex infrastructure issues. As a skilled trouble-shooter on a wide range of Data Centre environment and systems you understand which issues to escalated to the appropriate resolver groups. You create and maintain documentation on technologies you support. You understand all aspects of the equipment you support. You know how to innovate and make decisions on his/her own, but also know how to take direction when it is given, paying attention to all details involved. Expected to improve current processes, and introduce automation with aim towards simplification.

You are able to execute small projects on your own and work with your manager in planning and executing larger local projects. You understand all aspects of the equipment you support. Some travel will be involved.

Basic Qualifications:

  • 5 years experience managing teams, including line management, appraisals, performance reviews, hiring new team members etc

  • 3-8 years of experience in IT Infrastructure support and server administration in a mid-sized environment (200 - 1000 server systems).

  • 3-8 years of experience supporting and troubleshooting distributed, N-Tier applications, software, and operating systems.

  • Must have demonstrated expertise in two or more of these areas:

  • Systems administration (Linux and/or Windows Servers)

  • Networking (DNS, TCP/IP)

  • Programming / scripting (Java, Perl, Ruby, C#, and/or PHP)

  • Demonstrated examples of process improvement execution

  • Demonstrated examples of a drive to dig into the details of a system or process to solve customer problems

  • Excellent oral and written communication skills

  • Strong influencing skills

  • Ability to work independently, with little direct management

  • Open to provide after-hours support as needed

  • Experience supporting large, Enterprise customers in an Operations environment

Your team's responsibilities will include:

  • Act as technical liaison for our technical teams.

  • Ability to understand internal customer problem and provide technical solution in timely manner

  • Ability to understand customer urgency and sensitivity of problem

  • Strong Verbal and Written communication skills

  • Ability to speak confidently and communicate clearly with internal customers

  • Ability to work well with demanding customer environment and delight customer

  • Strong Adherence to Process and be process champion

  • Participate in the installation, monitoring, maintenance, support, and optimization of all production server hardware, software.

  • Provides escalated 2nd level technical support for complex technical issues which may include leading problem management cases and providing management status.

  • Manages escalated support cases and leads appropriate internal technical resources and/or 3rd party vendors to resolution.

  • Assist with server operating system and application upgrades, bug fixes and patching.

  • Working on standardization projects for both hardware and software under the Oracle technology stack; while providing consistent system uptime as expected in a IaaS environment.

  • Ability to quickly learn new technologies and keep up with the latest technologies.

  • Advanced knowledge of network architecture and protocols.

  • Experience with enterprise administrative scripting using a major scripting language (Powershell, Bash, Perl, etc.)

  • Outstanding organizational skills, ability to prioritize effectively, and experience with technical project management.

  • Highly service-oriented, reliable, responsible, self-motivated, and enthusiastic.

  • Excellent communication skills and ability to interact professionally with a diverse group of customers and staff.

  • Experience providing client-facing, direct customer support and service.

  • Ability to interact with all levels of an organization in a professional, and tactful manner.

  • Ability to work productively in cross-functional teams or resourcefully and independently as an individual

Detailed Description and Job Requirements

Work with a world class team to develop, implement, and support cutting edge Oracle technology.

Manages a team maintaining and/or implementing software project(s) and/or internal systems. Defines, documents and manages scope, expectations, implementation approach, deliverables and acceptance testing criteria.

Leads a specialized area which may have diverse functional elements. Frequently interacts with supervisors and/or functional peer group managers. May interact with senior management. Demonstrated leadership skills. Detailed knowledge of several applications within a business area needed. BA/BS degree and relevant experience.

As part of Oracle's employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable).

Job: Information Technology

Location: GB-GB, UK-London

Job Type: Regular Employee Hire

Organization: Oracle