Hilton Events Manager - Hilton London Metropole in London, United Kingdom
As an Event Manager you will be responsible of managing the client/customer relationship for events above 100 delegates. Maximise revenue opportunities in the areas of conference and event. The event manager will interact frequently with guest to develop future and repeat business.
What will I be doing?
·Proactively identifies every opportunity to secure incremental revenue through upselling and excellent customer service
·Consistently strive to develop relationships and ensuring customer loyalty to Hilton through Total Event Management
·To fully understand the needs of the customer and strive to meet or exceed those expectations at all times
·Versatile and positive in developing and managing customer relationships with a high standard of communication
· Adopt a ‘Sales’ attitude.
· Accountability for achieving GC&E revenue targets through a deep understanding of the product and by increasing conversion at the highest possible rate
·To comply with all systems, procedures and GC&E best practice as laid down by Hilton Worldwide.
·Ensure that all activities are in compliance with national laws and regulations, and Hilton World wide’s operating policies, processes and systems.
General other responsibilities:
·To be actively involved in preparation and participation in all relevant business activities and meetings and ensure actions are followed up
·Promoting Hilton Worldwide Values as the foundation of the organisations culture.
·Be a ‘Brand Ambassador’ of Hilton Worldwide by leading by example
·Maintain excellent team spirit by supporting and encouraging all Team members
·Attend all relevant training and development activities as required
What are we looking for?
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Able to develop positive working relationships at all levels
- To create a positive image
- Good personal presentation
- Good understanding of C&E business
- Company/competitor awareness
- Previous experience working in an Event Planning Environment
- Good administration skills
- Good organization skills
- Proven customer service experience
- Able to ‘close’ a sale
- Previous experience in a Sales environment – either proactive or reactive
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Title: Events Manager - Hilton London Metropole
Requisition ID: HOT05DS3