Oracle Implementation Consultant in London, United Kingdom
Oracle Hospitality Consulting – Global Central Systems
The hospitality industry today faces challenges in many forms. Ability to acquire and retain loyal guests, deliver innovative services, optimize revenue in a market challenged by multiple reservation and distribution channels, and manage dynamic and ever increasing compliance e. g. for secure payment and data privacy are just some of the key challenges.
Oracle Hospitality Consulting offers unique business and technology consulting services to any hotel organization that requests the implementation of multiple modules of OPERA central services: Reservations, Loyalty, Business Intelligence, and Interfaces to Distribution Channels and External Systems. These offerings help hoteliers to improve their efficiency, optimize revenues, meet compliance rules, and implement hospitality technology solutions finely attuned to their business needs. Our services offerings cover:
Consulting Services: Assists in defining business operating models using ORACLE Hospitality products, analyses requirements specifications, trains customers to use the ORACLE Hospitality products.
Application Implementation Services: Provides customers with assistance in application configuration and deployment of Oracle OPERA Central Systems products. These services are based on our in-depth knowledge and understanding of hospitality services and hospitality technology.
Playing a lead role in implementation projects for OPERA Central Systems, for new and existing hotel customers, liaising with Customer’s senior resources and conducting meetings, remotely or on site.
Assist the Customer with the technical implementation or with upgrades of OPERA central systems (database and interfaces) as well as services (applications) for various levels of hotel business requirements.
Coordinate with internal Oracle teams during implementation, including Presales resources, Cloud resources, Development resources, and Project Management and Support teams.
Train the Customer to use and configure the OPERA central services and applications, provide workshops, on a remote basis using virtual conferencing technology, as well as on site.
Assist the Customer with generic testing, communication testing, and any specific testing for user acceptance, as required in advance.
Document all work in accordance with agreed standards and processes applicable for Oracle and Customer.
Perform proper handover and knowledge transfer to other departments at Oracle and at Customer at end of each assignment.
Provide post-implementation assistance to Customer for a define period of time.
Timely status reporting to supervisor or project manager.
Timely submission of timesheets for Oracle and customers.
Desired Skills and Experience:
Good understanding of hotel operations and standard procedures, especially for central services (reservations, revenue management, loyalty programs, distribution channels, interfaces)
Good understanding of OPERA 5 and its application services (Reservations, Loyalty, Business Intelligence, Interfaces, Electronic Distribution).
Of advantage is also understanding of WebLogic and other technology skills such as Microsoft Windows OS, IIS, .NET, SSL.
Ability to read XML scripts
Good analytical skills.
Good communication, training and documentation skills in English.
8 years of total experience and 5 years of experience in hospitality technology.
Experience in supporting or implementing OPERA technology.
Educational and Other Qualifications
Undergraduate degree or bachelor degree, paired with working experience at a hotel or at a hotel technology provider.
Fluency in English is a must.
Ability to travel anywhere and specially in Europe and Asia Pacific countries, based on assignment requirements.
Ability to work in a high pressure, fast moving, multi-cultural and challenging environment
Ability to work flexible hours during the business days and occasionally outside of business hours when on remote or on site assignments.
Good team player in a global, virtual environment
Ability to communicate effectively.
Ability to build rapport with team members and clients.
Detailed Description and Job Requirements
Senior-level implementation professional who performs high-profile, complex, or very large implementations.
Analyze business needs and provide recommendations on how to program the product hierarchy to address the customer’s specifications. Write custom reports and exports, and make modifications to the solution to meet customer's needs. Assist with end-user training and take the hotel live on the system after everything has been configured and everyone is trained. Mentor and develop lower level Implementation Consultants. May assist in a presales capacity to help drive sale.
5-7 years of experience relevant to this position including 2 years consulting experience preferred. Product or technical expertise relevant to area of focus. Ability to communicate effectively. Ability to build rapport with team members and clients. Ability to travel as needed.
As part of Oracle's employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salaryverification, professional references, education verification and professional qualifications and memberships (if applicable).
Location: GB-GB, UK-London
Job Type: Regular Employee Hire