AECOM Manager – EMEA Client Account Management (CAM) Programme in London, United Kingdom

United Kingdom - London, London

Job Summary

The CAM Programme Manager will work closely with the CAM Programme Director and will be responsible for driving best practice client account management across key clients within the EMEA Client Account Management (CAM) Programme. This will also include supporting and embedding client account initiatives, processes and systems across the programme.

The role will involve supporting and building rapport with Client Account Managers and Client Account Teams and equipping them with the behaviours and skills necessary to create an impact with our clients.

The purpose of CAM is to develop relationships which will lead to sales in the form of successful major bids. We prioritise clients with the strongest pipeline that most align to our business strategy, and the information from these clients is essential to developing our win strategies with them.

The role involves creating an impact with internal colleagues to change the way in which they approach their clients and may involve direct interaction with clients as appropriate.

Interfaces: This role directly interfaces with Client Account Managers, Strategy & Growth Leaders, End Market Leaders, Marketing and Communications, among others.

Job Duties

  • Working with the CAM Leads and CAM teams to implement best practice client account management principles to drive strategic client activity

  • Developing an understanding of the relevant clients and bringing learning from other parts of the business that can help and impact upon that client

  • Identifying the opportunity pipeline and work with the Work Winning team to pre-position for these, targeting those opportunities that have the most impact on profit and growth

  • Working with Executive Sponsor to regularly review the relevant client accounts against qualitative and quantitative KPIs, and ensure support is provided where required

  • Promoting the importance of the CAM programme throughout the business, including but not limited to, creation and promotion of CAM best practice resources available on the CAM intranet site; coordinating training to key stakeholders on best practice CAM principles where required; finding opportunities to encourage and advise other staff with their own career development

  • Working with colleagues in the Marketing & Communications and Work Winning teams to maximise the end to end approach to client development, using client intelligence to inform both marketing and work winning strategies

  • Developing client contacts and networks and meeting them regularly in conjunction with the CAM leads and team

  • Co-ordinating the use of the systems and tools that support CAM best practice for capturing and sharing information and plans about clients in an optimal, efficient and secure way

  • Developing a network across the AECOM business in order to learn and share the best practice client account management approach

  • Engaging thoughtfully and respectfully with all relevant EMEA business leaders, including End Market, CAM and Geography leads and teams

  • Promoting the leadership behaviours enshrined in the AECOM core values – Safeguards, Inspires, Anticipates, Collaborates, Dreams and Delivers

Minimum Requirements

Experience of client management programmes in other companies and/or sectors will be strongly beneficial due to the nature of the workload at Aecom.

Preferred Qualifications

Degree educated

Your benefits will include:

Helping our employees achieve a healthy work-life balance is important to us. If you join AECOM, as well as receiving a competitive salary, you’ll also have the opportunity to explore flexible working arrangements. Core benefits include 25 days’ annual leave, company pension scheme, private medical insurance, life assurance and one paid annual professional institution membership fee. You can also choose from a wide range of flexible benefits to suit your lifestyle.

You’ll also be able to give back to communities with up to two paid CSR days each year. Through our charity, The AECOM Foundation, you can volunteer to support children in developing countries. And if you’re a member of the Reserve Forces you’ll receive an additional 15 days paid leave for training commitments.

What We Offer

AECOM is a place where you can put your innovative thinking and business skills into high gear and work alongside other highly intelligent and motivated people. It's a place where you can apply your skills to some of the world's most challenging, interesting, and meaningful projects worldwide. It's a place that values the diversity of our areas of practice and our people. It's what makes AECOM a great place to work and grow. AECOM is an Equal Opportunity Employer.

NOTICE TO THIRD PARTY AGENCIES: Please note that AECOM does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, AECOM will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, AECOM explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of AECOM.

Job Category Business Development

Business Line Support/Cross Services

Business Group Design and Consulting Services Group (DCS)

Country United Kingdom

Position Status Temporary

Requisition/Vacancy No. 198552BR

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.