Oracle NetSuite Consulting Practice Manager in London, United Kingdom
NetSuite Consulting Practice Manager
EMEA Consulting: Practice Manager
Why Oracle NetSuite?
One word - transformation.
At Oracle NetSuite, we believe the cloud is here to stay and so do our 20,000 customers. We believe businesses should not be bogged down by the overhead of bulky data centres and expensive personnel to run it all. Businesses need to be lean, efficient and agile. NetSuite is literally transforming business around the globe by providing a cloud-based, unified system that delivers unprecedented capabilities to drive business forward. Founded in 1998 as THE cloud ERP pioneer, today Oracle NetSuite has transformed the business operations of our customers without the high costs and inefficiency of on premise systems.
Transform your career at Oracle NetSuite
At Oracle NetSuite we work hard and we work smart. We hire fierce competitors. We hire individuals that are fearless trail blazers. Oracle NetSuite employees take the hill, we prefer action over inaction, we are tireless in our mission and we pause only to celebrate our success. And we DO celebrate, because if you don’t have fun along the way, then what’s the point?
The Practice Manager is responsible for attaining quarterly Consulting revenue targets, in the form of delivered billable hours. The successful candidate will manage a team of resources, as well as oversee all resource planning and staffing for team on a broad range of services engagements, maximising billable utilisation. Furthermore, the role will manage project portfolio and ensure that quality standards for delivery are exceeded. The Practice Manager will serve as an escalation point for services engagements and develop relationships with their portfolio of customers. As well as being a key resource for internal practice development efforts, this person will train and mentor new and experienced resources.
Achieve and Exceed Consulting Revenue and Profitability Objectives
Ensure team billable utilisation targets are met
Attain quarterly Consulting revenue targets
Manage project portfolio to ensure quality, consistency, on-time and on-budget implementations using a mix of global resources
Ensure High Customer Satisfaction and Reference-ability
Responsible for adhering to highest quality standards in project delivery
Manage executive-level customer relationships and provide team oversight through NetSuite implementations
Serve as Steering Committee member on strategic projects
Responsible for project staffing and resource scheduling on a broad range of consulting engagements
Contribute to company’s focus on verticalisation through participation in internal cross-departmental initiatives
Increase Engagement and Capabilities of Consulting Resources
Hire, train and manage team of new and experience resources to fulfil Practice objectives
Provide coaching and mentoring to assist in resources’ career development and competency
Build team’s expertise and confidence in delivery work
Handle day-to-day HR tasks such as: holiday scheduling, expense reports, time
Bachelor’s degree or recognised equivalency or achievement of recognised professional level
8 to 10 years of experience in systems applications consulting, either internally via an IT organisation or externally with a consulting firm or software provider
PMP / PRINCE2 preferred
Strong background in mid-market and enterprise-level Project Management, including experience developing work-breakdown structures and project plans, most notably in Microsoft Project
Demonstrated experience in translating customer business requirements into workable software solutions
Exceptional verbal and written communication is required with previous experience creating Statement of Work for new and existing customers
Strong experience in Change Management and Business Process Mapping
Excellent customer management skills and the ability to work with customers to develop and manage an implementation plan
Comfortable interacting with C-level customers
Consulting and management experience in a SaaS environment is a plus
Previous consulting experience with the following applications: QuickBooks, Great Plains, SalesForce.com, Upshot, ACT, Goldmine, MAS 90, Siebel, Oracle, SAP, PeopleSoft, JD Edwards
- Travel will be 30 – 50% for this role
Detailed Description and Job Requirements
This manager-level position is responsible for a segment within a given practice focused on a specific industry, service line, technology center, specialty area or region. Responsible for managing the three main pillars of a practice: people management, portfolio/delivery management and sales enablement. Has profit and loss responsibility or financial/expense management of practice.
Accountable for operational/financial metrics and overall business results of practice. Responsible for maintaining practice direction, ensuring quality of consulting delivery, and maintaining customer referenceability. Ensures that operational policies are followed and that business objectives are achieved by focusing on best practices and process improvements. Develops plans to successfully implement operational policies and achieves business plan. Is accountable for managing and growing a revenue stream and customer base. Typically manages individual contributors. May serve as advisor for moderately complex engagements.
8 years of experience relevant to this position including 4 years of consulting experience and 2 years of project management leadership experience. Undergraduate degree or equivalent experience. Can lead, engage, mobilize and motivate multiple teams to accomplish goals. Product, technology or industry expertise relevant to the practice focus. Ability to travel as needed.
As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).
Location: GB-GB, UK-London
Other Locations: GB-GB, UK-Reading
Job Type: Regular Employee Hire
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