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Marsh & McLennan Onsite Technical Support Analyst in London, United Kingdom

An exciting opportunity has arisen for an Onsite Analyst to provide technical support within the Distributed Operations Department of Marsh & McLennan Companies in Baker Street, London. Position Overview Being the first point of contact on any technology-related process, application or device, you will be providing 1st, 2nd and in some cases 3rd Line support to employees of Oliver Wyman; by diagnosing, reporting and resolving or correcting hardware and software problems. You will manage all aspects of the installing, maintaining and troubleshooting hardware and software according to company standards – reconfiguring existing systems or performing system upgrades as required. This will require monitoring and escalating issues until resolution, closure or handoff to a specialised support team. Key Responsibilities Provides Desktop Support by supporting users in diagnosing, reporting and resolving or correcting hardware and software problems. Installs, maintains and troubleshoots hardware and software according to company standards – reconfigures existing systems and/or performs system upgrades as required Performs activations via Mobile Iron and supports iOS devices. Assists with setup, and operation of audio visual hardware as; required by end user including the support of Zoom rooms (order / build / setup and support). Logs all issues with appropriate documentation as requested Route calls to appropriate support teams as per described troubleshooting steps Monitor and escalate issues until resolution, closure or the appropriate group has accepted. Skills and Experience This position will require the successful individual to provide technical support to users based in UK territories; therefore the shift pattern will be between Monday – Friday, between 7am and 7pm. Experience of working within a similar capacity for a Service Desk or as a Desktop Engineer. Bachelor’s degree in computer science or equivalent is desired Technical Troubleshooting experience. Familiar with a variety of the field’s concepts, practices, and procedures Must have excellent verbal and written communication skills Marsh & McLennan Companies (MMC) is a global network of experts in risk, strategy and people. With roots dating back to 1871, MMC’s businesses have been helping clients prosper amid changing times, from the Industrial Revolution to the digital age. Our strength is our expertise and the relationships we build – powerful industry insight and total commitment to our clients and the communities we serve across the UK. And our purpose is simple: helping businesses and individuals thrive through understanding. MMC offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, pension, employee assistance program, career mobility, employee network groups, volunteer opportunities, and other programs. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. R077764-en R077764