IBM UX Senior Design Consultant - iX in LONDON, United Kingdom

Job Description

We are experiencing a revolution in design. There is increased focus on delivering user-centred solutions which are built with an understanding of human behaviour, expectations and outcomes. It is now imperative that IBM designs simple, intuitive services that both delight the people using them, and make the complex new technologies now available to us usable and useful to the world.

We are looking for Senior Design Consultants with experience in research, service design and UX and engaging clients daily to build services from the ground up. You can expect work with multiple world-famous companies to drive the creation of groundbreaking experiences for millions of users all over the world. You will work with clients in retail, travel, public sector, financial services, utilities and logistics, among many others.

Our design consultants use their excellent people and research skills to bridge the gap between users, stakeholders and technologies in our client-facing teams. You'll have the chance to deliver real and tangible benefits to users, combining IBM's Enterprise Design Thinking with other design processes, and working with your teams to translate these needs into digital solutions.

As a Senior Design Consultant, you will be responsible for effectively communicating research findings, conceptual ideas and detailed design rationale both verbally and visually to our clients. You will participate in user testing, build wireframes and functional prototypes, and more. You'll be keeping an eye on overall project objectives and still getting into the details designing at the same time.

IBM iX is a high-energy environment. Are you are excited to work as part of a team to solve problems no other company can? Then we want to hear from you.

Diversity is as important to IBM as innovation; both are essential to the success of our business. IBM has a long history of diversity (look it up!) which enhances the innovation we offer our clients. It also offers opportunities for IBMers and our clients to achieve their full potential.

What we'd like to see:

A solid background with repeated experience of delivering projects, deep knowledge of design processes, methodology and agile ways of working.

  • A detailed and wide understanding of design principles, methodologies and processes.

  • Solid history of interacting daily with clients, and helping them to re-think how they approach and deliver products and services to their users.

  • A dedication to change the way companies deliver digital services.

  • A sharp eye for detail and highly developed organizational skills, including the ability to prioritize tasks, oversee with other team members to meet deadlines.

  • An ability to collaborate. You are excited to work alongside other designers and developers to envision and iterate concepts.

  • An advanced proficiency with design and prototyping tools such as Sketch, Adobe, Invision and Framer or similar.

  • Deep understanding of digital accessibility

  • Experience using web analytics data to inform design decisions.

  • Technical knowledge is helpful but not essential.

  • Solid experience working inside a digital team that has delivered products to users.

Please include a link to your online portfolio with your application.

Required Technical and Professional Expertise

  • A detailed and wide understanding of design principles, methodologies and processes.

  • Solid history of interacting daily with clients, and helping them to re-think how they approach and deliver products and services to their users.

  • A dedication to change the way companies deliver digital services.

  • A sharp eye for detail and highly developed organizational skills, including the ability to prioritize tasks, oversee with other team members to meet deadlines.

  • An ability to collaborate. You are excited to work alongside other designers and developers to envision and iterate concepts.

  • An advanced proficiency with design and prototyping tools such as Sketch, Adobe, Invision and Framer or similar.

  • Deep understanding of digital accessibility

  • Experience using web analytics data to inform design decisions.

  • Technical knowledge is helpful but not essential.

  • Solid experience working inside a digital team that has delivered products to users.

Preferred Tech and Prof Experience

  • Technical knowledge is helpful but not essential.

EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.