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Marsh & McLennan Associate Client Executive in Los Angeles, California

Associate Client Executive position based in Los Angeles. This individual would work with 2-3 Client Executives managing client relationships and client teams. Client Relationship Development Initially shadows and ultimately leads/co-leads with Client Executive(s) on client/prospect appointments Takes the lead on driving internal work streams through the execution of effective service management protocols including: Account Planning & Stewardship: Leads initial discussions and preparation of account planning and stewardship materials to outline Marsh’s strategy, relationships, vulnerabilities, and action plans with clients to deliver risk-specialized differentiated value Renewal Strategy Meetings: Actively participates and links high level conversations amongst the multiple Risk Practice colleagues Client Service Agreements: Participates in discussions and works to develop and finalize Client Service Agreements Account Project Management: Establishes and maintains open items lists, schedules of insurance, and team charts Client Surveys: Analyzes and responds to survey feedback Manages and supports all project specific requests, manages them to conclusion Maintains Marsh Team Site Researches and prepares complex documents including RFP responses, benchmarking studies, and client insurance manuals Interfaces with and assumes some projects with Risk Management team Sales & Service Management Develops acumen in understanding MMC/Marsh’s service offerings including the analytics platform and identifies opportunities to articulate the offerings within the sales cycle to include Belief Based Engagement. Understands sales cycle and maintains opportunity funnel Communicates regularly with clients and service team members. Monitors feedback through ongoing dialogue and surveys Responds to day-to day requests directed at the CE Acts as project manager for service team’s work and renewals Utilizes available tools and technology to improve personal and team productivity Financial Management Prepares for and participates in compensation strategy and fee negotiation meetings Monitors revenue, profitability, and timely billing and collection Maintains a focus on meeting standards of the organization through an understanding of Marsh’s Professional Standards and any internal quality measures that are implemented Implements action plans, monitors progress, assures service meets or exceeds client expectations, and protects the firm from Errors & Omissions Core Competencies Requires minimal supervision on day-to-day servicing Strong project management, problem solving, negotiation, and communication skills essential Self-starter; proactively identifies learning, networking, and personal growth opportunities Possesses desire to delve into topics deeply Able to develop understanding of clients’ risk issues and business imperatives Qualifications At least 5-7 years of professional experience, preferably within the insurance industry Bachelor’s degree or equivalent required; master’s degree preferred Possesses specialized knowledge of industry, client risk issues, and Marsh/MMC solutions Able to develop client relationships and communicate with contacts at multiple levels within a client’s organization R066744-en R066744

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